The Senior Credit & Collections Analyst is responsible for leading end-to-end Order-to-Cash activities, combining credit risk management, proactive collections, and hands-on application to improve cash performance, reduce risk, and ensure accuracy in a fast-paced, global environment.

This position plays a key role in driving cash performance, improving working capital, and strengthening credit and collections processes across a complex, global customer base.

Key Responsibilities

Credit Risk Management

• Assess and analyse the creditworthiness of new and existing customers
• Review and propose credit limit changes, ensuring approvals are obtained in line with delegated authority levels
• Obtain and evaluate credit and bank references where required
• Recommend credit decisions based on risk assessment
• Work with Sales and Customer Care to identify alternative solutions where credit terms cannot be extended
• Ensure adherence to company policies and delegated authority levels, seeking approvals in a timely manner

Collections & Accounts Receivable

• Manage a high-volume portfolio of customer accounts to ensure timely collections
• Manage accounts across multiple countries and currencies
• Carry out structured collection activities, including follow-ups and escalation of overdue balances
• Investigate and resolve invoice disputes, deductions, and short payments
• Support the reduction of aged debt and improvement of collection performance
• Support month-end reporting requirements

Cash Application & Reconciliation

• Perform timely and accurate cash application within SAP
• Allocate payments and ensure correct matching to customer accounts
• Reconcile unapplied cash and investigate discrepancies
• Maintain accuracy of the accounts receivable subledger and support month-end close

Stakeholder Management

• Work closely with Sales, Customer Care, Operations, Finance, and Legal teams to resolve issues
• Engage with customers to address payment queries and escalations
• Work with external credit agencies to support the assessment and determination of customer credit worthiness

Reporting & Process Improvement

• Use SAP and collections systems to monitor AR ageing and account activity
• Support the preparation of AR and collections reporting
• Identify and support process improvements to increase efficiency and control
• Support ad hoc credit, treasury, or cross-functional projects as required

Qualifications

- Bachelor’s degree in Accounting, Finance or related field (or equivalent experience)

- Minimum 6 years’ experience of credit, collections, and accounts receivable within a high-volume environment

Skills & Competencies

- Strong attention to detail and accuracy, combined with a proactive, hands-on approach

- Ability to manage multiple priorities in a high-volume environment

- Experience working in a multi-entity and multi-currency environment

- Strong SAP experience (FI/AR module) in an Accounts Receivable / Order-to-Cash environment

- Experience with collections or receivables management systems

- Advanced Excel skills (pivot tables, lookups, data reconciliation & large dataset analysis)

- Solid understanding of accounts receivable processes, including collections, cash application and reconciliation

- Experience allocating cash, resolving unapplied cash and investigating discrepancies, including variance analysis

- Experience managing customer collections and resolving payment issues

- Strong stakeholder management and communication skills

- Understanding of credit risk principles

- Strong analytical and problem-solving skills