Manual QA Engineer (Frontline Feature & Support Testing)

Performs deep functional, exploratory, and customer-focused testing for new features and production issues, ensuring system reliability, accurate functionality, and high-quality user experience across all workflows and environments

Job Responsibilities

• Execute manual testing
• Create high-quality test cases (Test Plans, traceability)
• Validate backend data using: SQL Server Management Studio
• Validate file integrations using internal tools
• Capture evidence and defects using internal tools
• Perform: Exploratory testing, Feature Testing, Regression Testing, Assist with UAT as needed and Workflow validation across distributed systems.
• Validate document outputs and compliance workflows using Azure Document Intelligence
• Reproduce and validate customer issues
• Coordinate with automation engineers to develop and review tests – In addition, has the desire to learn automation with AI tooling.
• Front line support for hot fixes and patches
• Demo new features and fixes to Compliance, Customer or Product teams.
• Strong experience in manual testing
• Solid understanding of QA methodologies, testing types, and defect lifecycle
• Ability to design, write, and maintain clear and structured test cases (test plans and traceability)
• Strong knowledge of exploratory, functional, regression, and system testing techniques
• Experience validating backend data using SQL Server Management Studio (SSMS) or similar tools
• Familiarity with testing file integrations and workflow-based systems
• Experience capturing and documenting test evidence and defects using QA tools
• Ability to validate end-to-end workflows across distributed systems
• Experience in reproducing, analyzing, and troubleshooting customer-reported issues
• Understanding of document validation and compliance workflows (e.g., Azure Document Intelligence or similar tools)
• Strong communication skills for collaboration with developers, automation engineers, and stakeholders
• Ability to support UAT activities and production hotfix validation
• Comfortable working in fast-paced environments with production support responsibilities
• Strong attention to detail and analytical thinking