Client Services Executive - Thailand Remote

CARMA is a global leader in media intelligence, committed to helping organisations harness the power of data and insights to drive impactful communication strategies and business growth. Our AI-enabled media monitoring and analytics solutions cover a wide spectrum of channels and languages, empowering clients to stay ahead in an ever-evolving market.

Role Overview

• Top 3 key responsibilities:
• Execute onboarding and training for 1 client
• Handle inquires and requests from client and address their needs
• Work closely with Client Services team to proactively identify any problems that may impact the client and work with different internal departments to resolve or prevent such issues

Candidate Requirements

• Required qualifications / certifications: Minimum 1 year of relevant Client Services, Account Management, or Business Development, preferably in the media, consultancy, tech, PR & communications, or market research industry
• Years of experience required: 1-2 year
• Key technical or functional skills: Microsoft Office proficiency (Excel, Word, PowerPoint). Email and chat handling. Experience in handling any SAAS platforms would be an additional advantage.
• Soft skills / personality traits preferred: Good communication skills, Service-minded attitude, Problem-solving ability, Attention to detail
• Languages required: English and Thailand

This job is fully remote based