Cloud Service Desk Representative

What Your Day-To-Day Looks Like (Position Responsibilities): •

Support the engineering team responsible for secure workstation images, patching, enrollment, baseline enforcement, and telemetry coverage.

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Support escalated ticket resolution activities tied to endpoint engineering rather than routine Tier 1 help desk operations.

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Participate in enrollment workflows, lifecycle operations, logging and monitoring support, and documentation updates.

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Help maintain runbooks, checklists, validation artifacts, and knowledge transfer materials used by delivery teams.

What You Need to Succeed (Minimum Requirements): •

Eight years of experience in information technology (IT), endpoint engineering, or cybersecurity.

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Six years of engineering experience in enterprise environments.

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Experience working under formal change control, audit, and security governance processes.

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Experience with endpoint management, device workflows, operational documentation, and escalated issue support.

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Top Secret (TS) security clearance.

Ideally, You Also Have (Preferred Qualifications)

• Bachelor's degree in information technology, cybersecurity, or a related field, or equivalent experience.