Service Desk Engineer

What Your Day-To-Day Looks Like (Position Responsibilities): •

Design, implement, and maintain secure workstation images for Windows and macOS supporting on-site, remote, and virtual desktop infrastructure (VDI) access.

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Engineer and maintain patching, version control, deployment workflows, and remediation of configuration drift using approved endpoint management tools.

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Support Microsoft Intune registration, Windows Autopilot, hardware-backed credentials, and approved authentication methods.

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Implement and maintain logging, monitoring, and audit capabilities for device enrollment, user authentication, network access, and endpoint behavior.

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Maintain device enrollment workflows, asset tracking, recovery key processes, and onboarding and offboarding checklists.

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Produce runbooks, validation reports, remediation plans, and knowledge transfer materials.

What You Need to Succeed (Minimum Requirements): •

Eight years of experience in information technology (IT), endpoint engineering, or cybersecurity.

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Six years of experience performing engineering — not help desk — functions in enterprise environments.

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Experience working under formal change control, audit, and security governance processes.

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Experience with workstation imaging, automation, patch and configuration management, device enrollment, logging, telemetry, and audit readiness.

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Top Secret (TS) security clearance.

Ideally, You Also Have (Preferred Qualifications)

• Bachelor's degree in information technology, cybersecurity, or a related field, or equivalent experience.