Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana

What you will have an opportunity to do:

BARISTA-Seasonal

SUMMARY

The Barista is responsible for delivering exceptional guest service while preparing and serving high-quality coffee, espresso beverages, teas, and other food and beverage offerings. This role requires maintaining a clean, organized, and welcoming environment while ensuring all products are prepared according to company standards. The Barista interacts directly with guests, processes transactions accurately, and contributes to creating a positive and memorable guest experience.

QUALIFICATIONS

Good communication skills; able to speak English and interact professionally with guests and co-workers.
Previous experience as a Barista, Cashier, or in a food and beverage environment preferred.
Knowledge of coffee preparation techniques, espresso machines, and beverage recipes preferred.
Ability to work efficiently in a fast-paced environment.
Basic computer proficiency and ability to operate a Point of Sale (POS) system.
Ability to accurately handle cash and credit card transactions.
Physically capable of lifting supplies, equipment, and product deliveries.
Physically able to stand and walk for extended periods.
Flexible schedule including weekends, holidays, mornings, and evenings.

PERFORMANCE STANDARDS

PEOPLE

Interact with guests and team members according to company values. Foster a positive and collaborative work environment while supporting team goals and assisting coworkers as needed.

CUSTOMER SERVICE

Meet service quality standards that affect guest satisfaction; greet guests promptly, take orders accurately, resolve concerns professionally, and ensure a welcoming atmosphere.

WORK HABITS

Meet company standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; accept work assignments positively and complete duties efficiently.

PERSONAL DEVELOPMENT

Accept opportunities to learn new beverage recipes, food preparation techniques, customer service skills, and cross-training opportunities within the operation.

SAFETY AND SECURITY

Follow all safety, security, and emergency procedures. Report hazards immediately and maintain a safe environment for guests and employees.

CLEANING/MAINTENANCE

Maintain cleanliness and organization of all workstations, equipment, counters, dining areas, and storage areas according to company standards.

STOCKING

Stock products according to company procedures; monitor inventory levels throughout the shift and replenish supplies as needed to ensure uninterrupted service.

SANITATION

Follow all food safety and sanitation procedures, maintain proper food storage temperatures, practice personal hygiene standards, and comply with local health department regulations.

ESSENTIAL FUNCTIONS

Constantly

Provide friendly and professional guest service.
Maintain cleanliness and organization of workstations and service areas.
Follow all food safety and sanitation standards.
Communicate effectively with team members and supervisors.
Operate POS system and process guest transactions accurately.
Complete additional duties as assigned by management.

Frequently

Prepare coffee, espresso drinks, teas, smoothies, and specialty beverages.
Take guest orders and answer menu-related questions.
Restock coffee supplies, cups, lids, syrups, and food items.
Clean and maintain espresso machines, grinders, and beverage equipment.
Prepare and package grab-and-go food items.
Complete opening, closing, and side work duties.

Occasionally

Assist with inventory counts and product deliveries.
Attend department meetings and training sessions.
Support special events and promotional activities.

What are we looking for?

PHYSICAL REQUIREMENTS

STANDING/WALKING

Constantly. Various surfaces including tile, carpet, and rubber mats.

CROUCHING (BEND AT KNEES)

Frequently. Retrieve supplies and stock inventory.

KNEELING/CRAWLING

Occasionally. Clean equipment and storage areas.

STOOPING (BEND AT WAIST)

Frequently. Retrieve products and clean work areas.

TWISTING (KNEES/WAIST/NECK)

Frequently. Prepare beverages and serve guests.

CLIMBING

Occasionally. Use step stools or ladders to access supplies.

BALANCING

Frequently. Carry beverages and supplies safely.

LEG/FOOT USE

Rarely.

REACHING (OVERHEAD/EXTENSION)

Frequently. Access shelves and storage areas.

HANDLING/GRASPING

Constantly. Operate beverage equipment and handle food and beverage items.

FINGERING/FEELING

Constantly. Operate POS systems, prepare beverages, and handle transactions.

PUSHING/PULLING

Occasionally. Move carts, supplies, and product deliveries. Average weight: 20 lbs.; maximum weight: 50 lbs.

LIFTING/CARRYING

Frequently. Carry supplies, beverage ingredients, and product deliveries. Average weight: 20 lbs.; maximum weight: 50 lbs.

OTHER PHYSICAL DEMANDS