Service Desk Analyst

Overview

GDC IT Solutions is currently seeking a fully remote Service Desk Analyst. This role is fully remote, however candidates must live in PA or near PA state line so that they can travel in to PA to complete the clearances at a state designated location.

Position Overview

Global Data Consultants, LLC is currently seeking a Service Desk Specialist to join our team of innovative professionals. This is an entry level position with the flexibility to be a fully remote position within the state of Pennsylvania. This is a short term temporary role.

Responsibilities

• Take customer calls, and emails and provide accurate , satisfactory answers to their queries and concerns.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Guide callers through troubleshooting, navigating the company site, or using products or services.
• Collaborate with other call-center professionals to improve customer service.
• A ccurately document all service calls within the prescribed call tracking mechanism.
• Support both technical and non-technical end users.
• Escalate advanced issues to the appropriate team member.

Minimum Qualifications

• Strong Customer Service Skills.
• Exceptional Interpersonal, verbal, and written communication skills.
• Great active listening skills.
• A patient and empathetic attitude.
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments.
• Phone skills, including familiarity with complex or multi-line phone systems

Preferred Experience

• At least 1+ year of experience supporting desktops/laptops/printers in a production Support Center environment
• Prior experience with ability to handle 30-40 service calls a day
• Strong Customer Service experience.

What We Do

Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.

Why Work for GDC?

• Cutting Edge Technology and Innovation
• Career Growth Opportunities
• Employee-Centric Environment
• Comprehensive Benefits Package
• Holiday and Vacation

Equal Opportunity Workplace

GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.\

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• Take customer calls, and emails and provide accurate , satisfactory answers to their queries and concerns.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Guide callers through troubleshooting, navigating the company site, or using products or services.
• Collaborate with other call-center professionals to improve customer service.
• A ccurately document all service calls within the prescribed call tracking mechanism.
• Support both technical and non-technical end users.
• Escalate advanced issues to the appropriate team member.
• Strong Customer Service Skills.
• Exceptional Interpersonal, verbal, and written communication skills.
• Great active listening skills.
• A patient and empathetic attitude.
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments.
• Phone skills, including familiarity with complex or multi-line phone systems