Airfreight Operations Specialist

About the Role We are looking for a detail-oriented and customer-focused Airfreight Operations Specialist to join our growing team. In this role, you will manage time-critical and white glove shipments from start to finish, ensuring operational excellence, regulatory compliance, and exceptional customer experience. You will act as a key point of contact for customers, proactively managing shipments, resolving issues, and delivering high-quality service aligned with business objectives.

Key Responsibilities

• Customer Engagement – handle inquiries, resolve issues, and manage complaints
• Shipment Management – coordinate bookings, transport, and delivery
• Cost & Revenue – ensure accurate billing and cost allocation
• Exception Handling – identify and resolve delays or irregularities
• Performance & Data Quality – monitor shipments and maintain accurate records
• Compliance – follow regulatory and legal requirements
• Routing Optimization – deliver efficient, customer-focused solutions
• Invoicing – prepare accurate invoices with proper documentation Qualifications & Experience:
• Experience in airfreight or logistics operations (preferred, not mandatory)
• Understanding of airfreight processes is an advantage
• Key Skills
• Strong customer service orientation
• Proven problem-solving and decision-making skills
• Experience handling incidents and complaints
• Ability to manage costs and revenues in logistics operations

Core Competencies

• Attention to Detail – accuracy in shipment data, documentation, and billing
• Customer Focus – proactive communication and service excellence
• Problem-Solving & Initiative – ownership of issues and solution-driven mindset
• Communication – clear and effective interaction across stakeholders
• Collaboration – strong teamwork with internal and external partners
• Compliance Awareness – understanding of industry regulations
• Independence – ability to work with minimal supervision
• Operational Knowledge – familiarity with logistics systems and processes

Why Join Us?

• Work with time-critical and premium (white glove) logistics services
• Be part of a fast-paced, customer-centric environment
• Opportunities to grow within international logistics operations
• Contribute to high-impact shipments where precision and quality matter

👉 Apply now and take your logistics career to the next level!