Inside Sales Representative

Key Objectives

• Understand strategic initiatives and influence customer behavior –understand and gain market share, competitive pricing and market intelligence.
• Provide feedback to commercial and marketing teams.
• Coordination of customer contact with respective outside sale representative(s) on order pursuit of selected projects.
• Take ownership of customer issues and drive to resolution
• Provide support and anchor with internal employees to negotiate competitive pricing with customers while aligning to company goals.
• Ability to work in both a tactical and strategic mode throughout any given day with respect to order pursuit goals and objectives.
• Manage day-to-day activities – follow up on and review material proposals and provide accurate quoting and lead times to Kawneer customers.
• Ability to be proactive when dealing with the customer and heading off issues before they arise; asking for orders; thanking the customer for their business.