BPO - Sales Operations Specialist (Hybrid Setup)

Essential Duties and Responsibilities

Sales Systems & Ticket Support

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Serve as first-level support for sales and revenue systems, including Salesforce, SalesLoft, Gong, Magentrix, ZoomInfo, Mindtickle, DealHub, GeoPointe, Trellus, Chili Piper, Traction Complete, DocuSign, and related tools.

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Manage intake, triage, and resolution of inbound sales operations tickets.

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Resolve a majority of routine issues independently and escalate complex issues as needed.

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Track ticket volume, backlog, and resolution timelines to support continuous improvement.

CRM Data Hygiene & Auditing

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Conduct routine (weekly and monthly) audits across CRM objects to ensure data accuracy and completeness.

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Identify and correct data gaps that may impact reporting, pipeline visibility, or forecasting.

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Maintain standardized fields, validation rules, and required data inputs in partnership with Sales Operations leadership.

System Change & Process Support

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Assist with testing and validation of system enhancements prior to rollout

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Support documentation of system and process changes

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Coordinate and distribute communications related to operational updates when needed

Sales-to-Implementation Operational Support

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Support clean handoffs between Sales and Implementation teams

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Maintain templates, task lists, and early-stage customer setup processes as required

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Partner cross-functionally to reduce operational friction and ensure continuity

Licensing, Access & Reporting Support

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Provision system access and licenses for new hires and role changes

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Track license utilization, contracts, and vendor requests

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Maintain operational dashboards and reports (no analytical ownership required)

Sales Operations Program & Event Support

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Coordinate logistics for sales operations programs and events, including Sales Kickoff (SKO)

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Support scheduling, calendars, and recurring operational cadences

Other responsibilities as needed or assigned.

Education, Qualifications, Skills, and Abilities

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Bachelor’s degree in a relevant field preferred.

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2+ years of experience in Sales Operations, Revenue Operations, or a related role

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Hands-on experience supporting CRM platforms, preferably Salesforce.

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Highly organized with strong attention to detail and excellent communication skills.

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Demonstrated ability to troubleshoot system issues and manage multiple requests.

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Must be willing to embrace the APS culture, including respect, teamwork, and client focus.