Senior Service Design & Transition Manager

Reporting to the Head of Service Design & Transition, you will lead the structured delivery of Service Design and Transition activities for new or changed services across the UK&I. You will ensure supportability, commercial readiness, operational suitability, and a smooth handover into Service Operations.

What you'll do:

• Ensure new and modified services meet business needs and transition them successfully into operational use.
• Be main ITSM contact for sales teams during client bids, coordinating commercial service design inputs.
• Manage stage‑gate approvals and present changes at relevant Service Design & Transition Boards.
• Create all Design & Transition documentation to ensure operational teams are ready and informed.
• Assess early service performance in ELS/production and capture improvements and lessons learned.
• Work with architecture, strategy, and operations teams to validate designs, transition plans, and service readiness.
• Identify and manage risks, escalating to ITSM and Risk teams.
• Ensure compliance with Experian policies and regulatory requirements (security, data compliance, FCA).
• Support a world‑class customer experience throughout the contracting, design, and transition phases.
• Follow Experian best practices, considering tools, third parties, performance targets, and service measures.
• Maintain documentation and evidence of discussions, approvals, and decisions.
• Monitor KPIs across the Service Design & Transition lifecycle, driving improvements and Service level agreement alignment.
• Promote processes and identify opportunities to streamline ways of working.

What you'll bring:

• 5+ years experience in Service Design and Service Transition within a large corporate or enterprise environment.
• Experience of working with multiple stakeholders across multiple teams or departments
• Experience identifying and delivering continual improvement initiatives
• Experience communicating with technical teams and describe technical issues to non-technical people at all levels of seniority

What you will get:

• Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & books.
• Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
• Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
• Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
• Opportunity for Flexible working hours and Home Office.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.

Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here