Solution Implementation Specialist

G4S Telematix is a leader in telematics solutions, delivering innovative services in GPS tracking, fleet management, and security for the Logistics, Automotive, and People sectors. We are seeking a proactive and technically savvy Solution Implementation Specialist to join our dynamic team. This pivotal role combines pre-sales engineering expertise with hands-on solution implementation and post-delivery support, ensuring our clients achieve maximum value from our advanced telematics solutions.

Key Responsibilities

Pre-Sales Engineering

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Provide expert technical pre-sales support for B2B accounts, acting as a technical liaison during the sales cycle

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Lead the design, setup, and monitoring of pilot projects and Proofs of Concept (PoCs), gathering insights and showcasing solution capabilities

Solution Implementation & Delivery

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Manage the end-to-end implementation lifecycle for new clients, from requirements gathering to successful deployment

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Configure and optimize our G4S Mobility platform according to the customer’s requirements

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Design and implement customized alarms, reports, and dashboards to meet specific client operational needs

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Provide comprehensive initial training sessions for clients, ensuring seamless adoption and user proficiency

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Perform quality control checks post-installation, especially for large-scale deployments

Customer Support & Optimization

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Serve as a primary L2 technical support contact via Zoho HelpDesk, effectively resolving complex customer issues and complaints

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Collaborate with sales and engineering teams to escalate issues and contribute to continuous product improvement based on customer feedback