Accounts Receivable (AR) Supervisor – Hybrid AZ

Join BWH Hotels – Where Passion Meets Purpose

At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.

Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!

Job Purpose

Join our Accounting and Finance team as an Accounts Receivable (AR) Supervisor responsible for overseeing daily transactional operations to ensure accurate billing, timely collections, and compliance with company policies and procedures. This role provides direct supervision and operational support to AR staff while managing critical billing, delinquency, and account maintenance processes across all accounts.

The ideal candidate is detail-oriented, highly organized, and experienced in high-volume billing and receivables environments.

Key Responsibilities

• Billing Operations and Manual Billing Oversight: Review and provide final approval for all manual billing spreadsheets submitted to Accounts Receivable for processing. Review all manual billing spreadsheets prepared by AR staff to ensure billing accuracy, proper coding, and compliance with established procedures. Coordinate with internal departments to resolve billing discrepancies and ensure timely processing of manual billings. Support monthly billing cycles and ensure all billing transactions are processed accurately and within established deadlines.
• Delinquency Management: Oversee the monthly delinquency process for all accounts. Review, approve and sign delinquency notices in accordance with company policies and regulatory requirements. Monitor delinquent account activity and partner with AR staff to ensure timely follow-up and escalation. Assist with payment plan tracking and documentation as needed.
• Staff Supervision and Department Support: Provide daily supervision, guidance, and operational support to AR department staff. Monitor workload distribution and ensure departmental deadlines and service levels are achieved. Train, coach, and support team members on AR procedures, billing processes, and customer service expectations. Assist with resolving escalated issues related to billing, collections, and account maintenance.
• Account Setup and Contract Review: Review contracts related to new activations, amendments, and ownership transfers. Validate billing structure, fee setup, and account details to ensure accurate system configuration. Update and maintain billing module to support accurate billing and revenue processing. Coordinate with cross-functional departments to ensure timely and accurate onboarding of new accounts.
• Central Bill Support: Manage Central Bill accounts to ensure billing accuracy and timely payments. Review and process all adjustments related to early departures, no-shows, extended stays and related reservation activity. Review monthly early departure reports to identify required billing adjustments. Prepare and process monthly manual billing spreadsheets. Research and resolve discrepancies related to reservation billing activity.

Preferred Experience and Education

• Associate’s degree in accounting, Finance, Business Administration, or related field.
• Minimum 3 to 5 Years of Accounts Receivable, billing, and collections experience including assignments involving work direction or supervision
• Experience working in high-volume billing environments.
• Intermediate to advanced proficiency in Microsoft Excel.

Required Knowledge and Skills

• Working knowledge of accounting ERP systems (Workday Financials experience preferred).
• Strong attention to detail and excellent organizational and time-management skills.
• Solid understanding of Generally Accepted Accounting Principles (GAAP).
• Knowledge of contract review and billing setup processes.
• Strong written and verbal communication skills with the ability to clearly explain billing information and resolve account-related inquiries.
• Ability to analyze, research, and resolve both routine and complex issues using sound judgment and prior experience.
• Provides day-to-day direction and general supervision according to defined standards and guidelines.
• Motivates others to accomplish established responsibilities, goals and timelines.
• Familiarity with using basic AI-enabled tools and automated systems to support accounts receivable tasks.

Work Location and Schedule

• This is a hybrid position, requiring onsite presence Mondays, Wednesdays and Fridays at our Headquarters location, with the option to work remotely on Tuesdays and Thursdays.  This hybrid model fosters intentional collaboration, teamwork, connection, and productivity, while still providing flexibility and work life balance.  The office address is 6201 N 24th Parkway, Phoenix, Arizona 85016
• Working hours are Monday through Friday, 8am to 5pm (Arizona Time).

This position is not eligible for immigration sponsorship. 

Benefits Summary for Full-Time Employees  

· Medical/Dental/Vision available day one 

· Vacation/Sick- accruals start day one 

· Paid company holidays and personal holidays to celebrate what’s important to you  

· 401K - company contribution and match (U.S.) 

· Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada) 

· Employee discounts/hotel discounts 

· Free financial and health wellness programs 

· Tuition Reimbursement 

Equal Employment Opportunity

BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.