Property Manager, Residential Operations

ESSENTIAL FUNCTIONS

• Maintain a best-in-class resident experience equivalent to five-star hospitality service standards.
• Lead and inspire a diverse team, ensuring seamless execution across concierge, leasing, engineering, valet, housekeeping, and security through all aspects of standards and performance.
• Develop and maintain strong relationships with key operational vendors and departments to uphold service excellence including housekeeping, security, parking operations, concierge, and marketing
• Ensure the highest level of property presentation and curb appeal, proactively addressing maintenance and housekeeping needs.
• Lead occupancy and revenue strategies to maximize NOI while maintaining 8500 Burton’s market-leading position.
• Assist with leasing, including touring prospective residents and following the leasing steps of success as well as receiving and returning leasing inquiries in addition to executing and countersigning lease agreements and renewals
• Oversee all aspects of resident move-in and move-out experiences, ensuring smooth transitions and timely account closures in compliance with California law.
• Provide accurate financial reporting to the VP of Residential Operations, including delinquency status, daily and semi-monthly traffic reporting, KPI tracking, monthly variance reports, budget re-forecasts, and annual budgeting.
• Collect all billed rent and charges in full while ensuring compliance with lease terms and legal notices.
• Consistently engage with residents through proactive communication, event planning, and personalized service touchpoints.
• Handle and resolve resident concerns with a hospitality-driven approach, ensuring satisfaction and long-term retention.
• Lead the retail performance of the property through financial oversight, parking operations, tenant relationships, lease compliance, curb appeal and overall execution of the business plan and budget goals associated with all aspects of the retail performance.
• Oversee common renovations and capital improvements, ensuring minimal disruption to residents while maintaining a luxury experience.
• Work in close collaboration with fellow residential operations teams, retail operations teams at The Grove, support divisions including accounting, marketing and brand partnerships ensuring seamless operations
• Stay abreast of market trends, hospitality innovations, and emerging luxury living concepts to maintain a competitive and leading-edge position.
• Continuously evaluate and implement service enhancements, amenities, and technology to elevate the resident experience.
• Manage emergency and planned property projects with a resident-centric approach, ensuring timely completion and superior quality.
• Work well under pressure, meeting multiple deadlines. Demonstrate collaborative behavior with colleagues and supervisors

MINIMUM REQUIRED QUALIFICATIONS

• College degree or equivalent work experience
• Minimum of 5 years hospitality management and/or 3 years as a Class A/A+ and mixed-use Property Manager
• Experience overseeing full-service hospitality driven service operations
• Proficiency in Yardi or similar property management system
• Strong knowledge of fair housing regulations and applicable local, state and federal laws
• Excellent written and verbal communication skills
• Proficient in Microsoft Office (Word, Excel, Outlook and PowerPoint)
• Extremely strong organizational and communication skills
• Ability to multi-task, work well under pressure and meet deadlines
• An energetic leader who is self-motivated and disciplined to oversee the daily challenges of multifaceted properties
• Passionate about providing exceptional service and striving to create memorable experiences for all
• Ability to work irregular hours including nights, weekends and holidays as needed