New Client Acquisition Director

About Ricoh

A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant , are listed in the Global 100 Most Sustainable Companies , and have been named one of Forbes’ World’s Best Employers 2025 .

At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.

Find your place. Transform your future

Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.

People transform when they Love What They Do

This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.

When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.

What you will be doing

Ricoh Europe is seeking a senior, results‑driven Client Acquisition Director to win new international enterprise customers headquartered in Italy. This is a strategic, new‑business role focused on securing high‑value, multi‑country enterprise accounts and positioning Ricoh as a long‑term digital transformation partner. You will be accountable for acquiring large, complex enterprise clients based in Italy, typically with total contract values of $10m+, across Ricoh’s full portfolio including Managed Print Services, IT Services, Workplace Experience, and Business Process Automation. Operating in a global, matrixed environment, you will lead pursuit strategy, engage C‑suite decision makers, and orchestrate cross‑functional teams to deliver high‑impact wins.

Key responsibilities

• Own new‑logo acquisition of large, strategic international enterprise accounts headquartered in Italy, including major multinational organisations
• Identify, pursue, and close high‑value global opportunities, growing Ricoh’s market share and long‑term revenue
• Develop and execute account acquisition strategies aligned to customers’ digital transformation goals
• Build trusted relationships with senior stakeholders across IT, Finance, Operations, Procurement, and Corporate Real Estate
• Lead complex, multi‑country sales pursuits across Ricoh’s full solution portfolio
• Coordinate and lead virtual, cross‑functional global teams including sales, technology SMEs, solution architects, and portfolio leaders
• Lead complex commercial and contractual negotiations with global procurement and legal teams
• Provide thought leadership and market insight, bringing a consultative and challenger mindset to customer engagements
• Maintain accountability to senior internal stakeholders through clear reporting, forecasting, and governance
• Contribute to wider sales and growth initiatives as required

You will ideally have

You will ideally have

• 7+ years of enterprise account acquisition experience, focused on new‑logo wins
• 5+ years of consultative, value‑based selling experience
• Proven success selling to large international enterprise customers in complex, matrixed environments
• Experience leading multi‑country, multi‑stakeholder sales pursuits •Comfortable operating across global time zones and cultures

Skills & Capabilities

• Strong executive presence with the ability to operate credibly at C‑suite and board level
• Deep understanding of managed services, IT services, workplace and digital transformation solutions
• Strong commercial and financial acumen, including complex deal structuring and negotiation
• Ability to lead and influence without direct authority
• Cultural agility and excellent stakeholder management skills Education
• Bachelor’s degree or equivalent
• Master’s degree or Executive MBA desirable

Education

• Bachelor’s degree or equivalent
• Master’s degree or Executive MBA desirable

In return for your commitment, you can expect

At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.

Love to Connect

You become part of a global community built on openness, inclusion and genuine collaboration. Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.

Love to Grow

Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.

Love to Give Back

Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.

Love to Succeed

Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.

We are an equal opportunities employer

We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.

Ready to love what you do? Apply now and help us shape what comes next.