Jr. Service Compliance Officer (JSCO) | Emblem Home Care

Position Summary

The Junior Service Compliance Officer (JSCO) is a hybrid field and operational role responsible for ensuring compliance, care quality, and service continuity across Medicaid (ALTCS), Private Duty, and VA.

This role blends Field Compliance Officer responsibilities with Client Care Coordination functions, serving as the first line of visibility into client services while also supporting staffing, onboarding, assessments, and ongoing case management.

The JSCO will manage a high volume caseload, conduct required monthly client visits, perform Private Duty and VA assessments, support staffing coverage, and maintain compliance-ready documentation. This individual plays a key role in safeguarding service delivery standards, supporting agency growth, and maintaining strong relationships with clients, caregivers, and referral partners.

Core Functional Areas

Field Compliance & Monthly Visits Client Assessments (Private Duty & VA) Staffing Oversight (Private Duty & VA) Documentation, Reporting & Audit Readiness

1. Field Compliance & Monthly Client Visits

Visit Requirements

• Conduct monthly visits for all active Medicaid (ALTCS) clients in compliance with Arizona state requirements
• Follow structured visit rotation: Work with lead to determine when visits are due.
• Schedule visits by geographic zones/zip codes to maximize efficiency
• Conduct visits & assessments Tuesday–Friday

On-Site Compliance Responsibilities

• Verify services are delivered according to the authorized plan of care
• Evaluate:
  • Caregiver task completion and professionalism
  • Client safety, satisfaction, and unmet needs

• Identify:
  • Service gaps
  • Environmental risks
  • Changes in client condition
• Build meaningful client relationships and provide supportive engagement

Immediate Escalation Requirements

• Report in real time:
  • Hospital admissions
  • Surgeries or major condition changes
  • Safety risks or service failures
• Identify need for additional services (Home Health, Hospice, etc.) and coordinate referrals

2. Client Assessments (Private Duty & VA)

• Conduct initial and ongoing client assessments
• Evaluate:
  • ADLs / IADLs
  • Mobility and DME usage
  • Cognitive and communication ability
  • Hygiene, feeding, and toileting needs
  • Home safety conditions

3. Care Coordination & Case Management (Private Duty & VA )

• Support full lifecycle management of client cases, including:
  • Assessment and staffing
  • Service plan development
  • Ongoing monitoring

• Monitor:
  • Client condition changes
  • Caregiver performance
  • Service effectiveness

• Advocate for clients across:
  • Community partners
  • Healthcare providers

4. Staffing & Caregiver Oversight

• Support staffing coordination and coverage management
• Assist with:
  • Filling open shifts
  • Matching caregivers to client needs
  • Supporting high-risk or hard-to-staff cases
• Monitor caregiver performance in the field and provide feedback
• Participate in:
  • Caregiver introductions
  • Reassignments when necessary
• Step in to support coverage or urgent operational needs when required

5. Administrative & Compliance Operations

Mandatory Administrative Day

• Monday (in-office required) for:
  • Weekly planning and scheduling
  • Client outreach and visit confirmation
  • Documentation preparation and backlog completion

Operational Support Duties

• Upload and maintain compliance documentation (Visit notes)
• Answer and triage incoming calls ( from your direct population)
• Assist with internal coordination and communications
• Support special projects and internal initiatives

Screening & Intake Responsibilities

• Collect critical client information:
  • Mobility and equipment needs
  • Hygiene and bathing setup
  • Feeding ability
  • Communication level
  • Toileting needs
• Evaluate staffing feasibility and case viability
• Align new cases with caregiver availability and skill sets

6. Documentation & Compliance Management

Opeeka & Visit Documentation

For each visit:

• Complete Home Monitoring Form
• Update (if applicable):
  • Medication list
  • Care plan (home binder, office file, Opeeka system)
  • Skin assessment
  • Safety assessment

File & Record Management

• Upload documents to client G-Drive
• Follow naming conventions:
  • Year, Month and Day – Home Visit
• Maintain audit-ready documentation across all systems

Visit Tracking

• Provide end of day visit log to lead (KayMarie) so tracker can be updated.

7. Communication & Reporting

Real-Time Communication

• Serve as the primary field communication link between:
  • Clients
  • Caregivers
  • SCOs
  • Operations team
• Ensure all needs, concerns, and changes are communicated immediately

Qualifications

Education & Experience

• High school diploma required; higher education preferred
• Experience in:
  • Home care or healthcare operations
  • Care coordination or compliance
• Strong knowledge of:
  • Arizona Medicaid (ALTCS)
  • AHCCCS requirements
  • Home and Community-Based Services (HCBS)

Required Skills

• Strong organizational and multitasking ability
• Excellent communication and interpersonal skills
• Critical thinking and problem-solving ability
• Ability to work independently in a field-based role
• Strong documentation and compliance awareness

Additional Requirements

• Valid driver’s license and reliable transportation
• Ability to travel regularly throughout service areas
• Must be able to obtain:
  • Level One Fingerprint Clearance Card
  • AHCCCS-required credentials

Role Impact

The Junior Service Compliance Officer is a mission-critical role directly impacting:

• Medicaid and regulatory compliance / Audit readiness and risk mitigation
• Client safety and satisfaction
• Staffing stability and service coverage
• Operational efficiency and agency growth