Customer Champion - Billing & Payments

He kōrero mō mātou | About Watercare
 

Ki te ora te wai, ka ora te whenua, ka ora te tangata
When the water is healthy, the land and the people are healthy

Now is an exciting time to join Watercare, we're planning to spend $14 billion over the next 10 years to ensure we can continue to support our growing city in a climate-resilient way. When you average that out, that's an investment of $3.8 million every day!

He whakamārama mō te tūranga mahi | About the role 

This is your opportunity to work in Watercare's fantastic contact centre, where you will have the flexibility for a work life balance!!

As a Customer Champion you will be responsible for providing exceptional customer service to our customers. You will provide specialist support and advice on all aspects of water and wastewater billing. You will also have the opportunity to utilize your strong contact centre and customer services experience which may enable you to work in other areas of the Retail group (Payments / Collection, New Connections and Faults), depending on work requirements.

Ngā pūkenga e rapu nei mātou | About you 

You are a customer centric strong communicator who is comfortable working in a fast-paced environment.   You are technically savvy, and enjoy problem solving. 

• Proven experience working within a high-volume, multi-channel contact Centre environment
• Previous experience in accounts receivable, accounts payable and billing
• Strong written and oral communication skills with an excellent telephone manner
• The ability to multi-task and meet customer expectations with speed and accuracy
• A logical approach to problem analysis and resolution

Hours of work: Rotating roster between the hours of 8.00am and 7.00pm Monday to Friday. Saturday and Sunday 8.30am -5.00pm

Ngā hua mōu | What's in it for you

We offer a competitive salary and staff benefits package including:
•    Training and development opportunities
•    Life and income protection insurance plans
•    Generous parental leave
•    Employee discounts at a range of large retailers

Me pēhea te tono mai | How to Apply

Come and join our team! If you are looking for an exciting career opportunity with a fantastic team then please apply online today - careers.watercare.co.nz.