ACCOMMODATION MANAGER

To strengthen our management team, we are recruiting an experienced and passionate Accommodation Manager, dedicated to service excellence.

Key Responsibilities:

• Oversee the front office, concierge, housekeeping, porter, and butler departments.
• Ensure outstanding, personalized guest service throughout the entire stay.
• Lead, train, and motivate the accommodation team (approx. 20 team members).
• Uphold 5-star service standards and ensure full compliance with international hospitality norms and Relais & Chateaux commitments
• Work closely with the General Manager and other department heads (F&B, spa, sales, etc.).
• Manage departmental budgets and drive performance metrics (occupancy, guest satisfaction, cost control).
• Handle guest complaints or sensitive issues with professionalism and discretion.

Profile:

• Degree in hospitality management, luxury tourism, or a related field (BTS, Bachelor, MBA).
• At least 5 years of experience in a similar position within a luxury hotel or international 5-star property.
• Strong leadership, organizational, and interpersonal skills.
• Fluency in English (spoken and written) is mandatory.  French is a plus.
• Soft Skills: Excellent organizational skills, attention to detail, good communication skills, and the ability to work with multiple departments to achieve goals.
• Proficient in hotel management systems (e.g., PMS,...).
• Impeccable presentation, a sense of discretion, and a strong service ethic.
• International experience – experience in Africa is a plus
• Job type: Full-time

What We Offer:

• An exceptional working environment in the heart of Zanzibar.
• A dynamic, multicultural team and a hotel driven by excellence.
• A competitive expat package including accommodation, meals, annual flights, and health insurance.
• Career development opportunities.

How to Apply:

Please send your CV, cover letter, and professional references to:
gm@whitesandvillas.com