Architectural Services Team Leader

In this role, you will: Team Leadership & Architectural Request Management

• Manage the Architectural Services Team to effectively handle 275 – 350 technical questions per week that come through the company’s website and inbound channels, ensuring every inquiry receives timely and technically accurate responses.
• Lead, coach, and develop team members to maintain high-quality interactions with architects seeking product information, specification guidance, and technical support.
• Establish operating cadence and performance standards for the team, ensuring consistency in how architectural requests are captured, logged, and handed off.

Architectural Penetration & Awareness

• Drive the company’s architectural penetration strategy to expand the reach and influence of the organization within the architectural and design community.
• Develop and execute programs that increase architect awareness of the company’s product portfolio, technical capabilities, and value proposition.
• Partner with Marketing to support CEU programming, campaigns, events, and digital content that generate inbound architect engagement.
• Cultivate relationships with architectural firms to position the company as a preferred specification partner.

ASI Growth & Intelligence Pipeline

• Own the strategy and execution plan for growing AA (Architectural Awareness), leveraging the framework established in the company’s growth roadmap.
• Ensure that every architect-engaged interaction is captured as structured project data in Salesforce — including architect name, firm, project name, location, product interest, estimated value, and timeline.
• Transform the current inbox-based workflow into a structured intelligence channel, so that project data flows forward to National Sales and backward as feedback to Marketing and Architectural Services.
• Track and report on pipeline visibility, specification win rate, and revenue attribution from architectural engagement through to closed revenue (“Cradle to Completion”).

Cross-Departmental Continuity

• Serve as the operational bridge between Marketing, Architectural Services, and National Sales, maintaining continuity across all three teams through regular operating cadence and structured handoffs.
• Route qualified project intelligence to the appropriate National Sales representative with full context, enabling reps to engage projects months before the bid phase and influence specification decisions.
• Facilitate feedback loops so that project pursuit outcomes inform future marketing targeting and architectural follow-up strategy.
• Hand off potential in-person interactions and Lunch & Learn opportunities to the appropriate regional sales representatives.