Assistant Facility Manager / Product Support Specialist

Accountabilities

• Supervise and support daily facilities or call center operations, ensuring maintenance requests and service calls are properly logged, scheduled, and resolved.
• Manage and prioritize work orders based on urgency, status, and operational requirements, ensuring timely completion targets are met.
• Serve as a key point of contact for clients, providing updates and ensuring clear, consistent communication across all service requests.
• Coordinate with internal teams, vendors, and service providers to ensure smooth execution of maintenance and facilities-related activities.
• Monitor operational performance metrics and contribute to initiatives that improve efficiency, productivity, and customer satisfaction.
• Support resource planning, scheduling, and workload distribution to ensure optimal operational coverage.
• Assist in training, mentoring, and supporting team members to improve service quality and operational consistency.

Requirements

• Proven experience in facilities management, customer service operations, call center support, or related coordination roles.
• Strong organizational and multitasking skills with the ability to manage high volumes of requests in a fast-paced environment.
• Excellent communication and interpersonal skills with the ability to build and maintain client and stakeholder relationships.
• Experience using work order management systems or facilities/service management platforms is preferred.
• Demonstrated ability to analyze operational data, prepare reports, and support performance improvement initiatives.
• Leadership skills with experience in mentoring, training, or guiding team members is an asset.
• Strong problem-solving abilities with a proactive and customer-focused mindset.

Benefits

• Competitive salary range aligned with Canadian market standards (approx. CAD 51,000 – 85,000 annually, depending on experience).
• Opportunity to work in a dynamic facilities operations environment with exposure to large-scale client service delivery.
• Career development opportunities in facilities management, operations, and service leadership.
• Collaborative and supportive work culture with cross-functional coordination across teams and vendors.
• Exposure to performance analytics, operational improvement initiatives, and service optimization projects.
• Flexible work arrangements depending on operational requirements and location.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?

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