eXpert Care Desk, Concierge

Accountabilities

• Serve as the first point of contact for agent inquiries via phone, email, live chat, and virtual office tools, providing timely Level 1 support.
• Deliver accurate responses and guidance on onboarding, platform usage, and company tools and resources.
• Troubleshoot and resolve routine issues, escalating more complex cases to the appropriate departments when necessary.
• Maintain detailed and accurate records of all interactions using CRM and ticketing systems.
• Support multiple departments by handling incoming Level 1 inquiries and ensuring smooth issue routing.
• Provide exceptional “white-glove” service to agents, ensuring a high standard of responsiveness and satisfaction.
• Guide users through systems and processes, ensuring clarity and ease of navigation within the virtual environment.

Requirements

• High school diploma or equivalent required; additional experience in customer service or related fields preferred.
• 0–2 years of experience in a customer support or client-facing role (2+ years in customer service strongly preferred).
• Real estate industry experience is a plus but not required.
• Strong written and verbal communication skills with a customer-first mindset.
• Excellent organizational skills and ability to manage multiple inquiries simultaneously.
• Familiarity with Microsoft Office and/or Google Workspace tools.
• Strong problem-solving skills with the ability to triage and resolve basic issues efficiently.
• Comfortable working in a fast-paced, fully remote environment.

Benefits

• Fully remote work-from-anywhere environment within Central Time zone alignment.
• Company-provided equipment to support productivity and remote collaboration.
• Fixed-term 6-month contract with structured working hours (10:30 AM – 2:30 PM CST).
• Opportunity to gain experience in a large-scale, fully virtual real estate ecosystem.
• Exposure to advanced digital tools, CRM systems, and cloud-based collaboration platforms.
• Inclusive and supportive remote-first culture focused on service excellence and accessibility.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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