Order to Cash Operations Associate-Voice

Accountabilities

• Manage end-to-end Order to Cash activities including collections, dispute resolution, billing issues, and payment follow-ups in a structured operational environment.
• Investigate and resolve customer billing inquiries, non-payment cases, and discrepancies by validating data across financial and billing systems.
• Perform cash reconciliation activities, monitor aged debt reports, support dunning processes, and assist in bad debt provisioning.
• Review contracts, service agreements, and transaction records to identify and correct billing inconsistencies.
• Prepare and process credit notes or refund packages in line with approval guidelines and ensure accurate documentation of all collection activities.
• Escalate complex cases appropriately while ensuring compliance with internal controls, SLAs, and regulatory requirements.

Requirements

• Bachelor’s degree in any discipline (preferably Business, Finance, or Economics).
• 1 to 3 years of experience in finance operations, billing, collections, dispute management, or customer service roles.
• Strong verbal and written communication skills in English (minimum B2 level); additional language skills are a plus.
• Good analytical and problem-solving abilities with strong attention to detail and ability to identify root causes.
• Proficiency in MS Office and ability to work with operational and billing systems/tools.
• Strong time management, negotiation, and customer-handling skills in a high-volume, SLA-driven environment.
• Ability to work rotational shifts in a 24x5 global support model, including work-from-home flexibility.

Benefits

• Competitive compensation package aligned with experience and market standards.
• Flexible work-from-home arrangements within a global operating model.
• Exposure to international clients and large-scale finance operations processes.
• Career development opportunities in finance operations and Order to Cash specialization.
• Structured training and upskilling opportunities in tools, processes, and analytics.
• Inclusive, collaborative work culture with strong emphasis on learning and growth.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?

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