Quality Assurance Supervisor

Accountabilities

• Supervise and guide QA Auditors and Team Leads, ensuring workload balance, performance alignment, and timely completion of audit deliverables.
• Oversee compliance with investor, agency, and regulatory quality control standards, ensuring all loan reviews meet required guidelines.
• Review, validate, and approve audit outputs while coaching team members on complex or high-risk findings.
• Monitor production metrics, identify trends, and prepare reports and analyses to support departmental decision-making and continuous improvement.
• Identify potential fraud indicators and escalate risks appropriately while supporting corrective action plans.
• Support vendor management, internal/external audit preparation, and departmental process improvement initiatives.
• Contribute to training efforts, system administration, and policy updates to ensure ongoing operational alignment and efficiency.

Requirements

• Bachelor’s degree in a related field or equivalent professional experience.
• Minimum 4 years of experience in mortgage quality assurance/quality control, including at least 2 years in a supervisory or lead role.
• Strong knowledge of mortgage QC frameworks and investor guidelines (FNMA, FHLMC, FHA, VA, USDA).
• Experience managing teams in a deadline-driven, high-volume, and metrics-focused environment.
• Excellent analytical, organizational, and problem-solving skills with strong attention to detail.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with audit or loan review systems.
• Strong communication and leadership abilities, with a focus on coaching, training, and team development.
• Ability to manage multiple priorities, adapt to change, and maintain accuracy under pressure in a remote work environment.

Benefits

• Competitive annual salary range: $72,998 – $109,497 (based on experience and location factors)
• Comprehensive medical, dental, and vision insurance
• Life insurance, AD&D, and long-term disability coverage
• 401(k) retirement plan with employer match
• Remote work flexibility (100% work-from-home role)
• Paid time off and standard employee leave benefits
• Opportunities for professional development and internal training
• Collaborative, values-driven work culture focused on integrity, excellence, and continuous improvement.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?

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