Leak Detection Engineer

To carry out leak detection survey’s and other activities associated with leak detection in order to meet the demands of our customers. You will be required to create a cost effective solution in order to find the source of the leak. A proven ability to problem solve and deal with quickly changing circumstances while making sure all the details are properly dealt with.

• Check instructions for survey’s on a daily basis and receive updates regularly.
• Take responsibility for assigned projects by liaising with all parties, including meeting with the customer and other key stakeholders at the incident to establish the customer’s key needs.
• Carry out surveys to prepare accurate work orders and arrange actions to meet customer’s specific needs.
• Assist with continual improvement in the quality and efficiency of the leak detection service.
• Achieving the productivity objectives set by the business for his/her territory.
• Maintain leak detection equipment using guidelines provided by the manufacturer, this includes a health check of all equipment after each use.
• Complete all documentation as per the handyman platform and processes outlined, this should include a detailed report on the type and location of leak, with annotated photographs.
• Liaise with the service center team to ensure survey’s are completed smoothly.
• Ensure that Quality, Management, and Health & Safety procedures are both understood and fully implemented.
• Good customer relations by presenting yourself in a professional manner at all times.
• Assist restoration teams with leak detection services
• Assist the regional restoration teams when work allows and also during surge periods.
• Promote a high quality customer service culture, with timely responses to all contacts liaising with other engineers and the service center to ensure customer standards are upheld.
• To act upon own ability to overcome problems/issues.
• Understand and implement the use of new procedures and materials.
• Development of relationships with loss adjusters and other customer representatives.
• Attend training and tool box talks when required.
• Any other reasonable management request.
• Leak detection experience using the following: Thermography, Gas Tracer, and acoustics.
• Ability to manage several projects simultaneously yet ensure that all the detail is properly dealt with.
• Ability to balance cost and service to deliver a great outcome for the customer.
• A good work ethic, natural optimism, enthusiasm and a positive ‘can-do’ attitude.
• Excellent interpersonal skills and ability to communicate at all levels
• Full UK driving licence holder