Customer Service and Logistics Manager

ORDER TO CASH PROCESS FOR FINISHED GOODS AND VISIBILITY ITEMS

• Control and set up procedures in terms of managing orders, credit notes, penalties and trade allowance. 
• Optimize the process through standardization and automatization of related workflows within SAP or other IT tools.
• Maximize customer order fulfillment. 

LOGISTICS AND QUALITY RELATED ACTIVITIES

• 3PL Management and keep in permanent contact with all service providers in terms of SLA’s, contractual obligations and KPI’s. Alignment with Purchasing for supplier compliance. 
• Responsible for logistic budget planning, efficient use of the resource and logistic costs monitoring. Implement cost saving programs.
• Initiate and participate in logistics tenders and benchmark activities.
• Ensure and retain the right balance between service levels of Red Bull partners and related costs incurred.
• Ensure accuracy of stocks and product age with regular stock reconciliations.
• Pallet management.
• Field samples management as per RBHQ guideline.
• Overall customer support in addressing new requirements related to quality certificates.
• Act as first point of contact towards the customers, for all issues related to the order to deliver process
• Ensure compliance to the Red Bull quality standards for all POS/VISIT and finished products (temperatures, humidity, warning & blocking guidelines, ….).
• Ensure product is handled during the full Supply Chain under local control in line with Global Quality standard (traceability, transport and storage). 

PROCESSES, SYSTEMS AND MISCELLANEOUS

• Make sure to deliver month end closure processing.
• Support in providing required documentation and reporting during Internal and External Audits (Inventories, Orders, Invoices, …).
• Maintain Systems and Database integrity.
• Document and updated of local processes.
• Usage of standard reporting. Recommend improvements in current reporting. Standardize local specific reporting. Recommend improvement based on the reporting.
• Apply professional Project management and install continuous process improvement cycle. 

MANAGEMENT OF THE TEAM

• Direct management of the day to day logistic planning and execution, dealing with any logistics and customer service queries in a timely and professional manner.
• Ensure that Customer Service organization is in line with objectives, propose and implement changes.
• General administration of the team through team leadership and being able as well to stand in for all team roles if required.
• Set up of target setting and review of performance.
• Create a team spirit and a positive and service oriented working atmosphere.
• Ensure proper development plans for all the team members and nurture for succession preparation. 

• Master degree in industrial management engineering, business administration or equivalent.
• Minimum 5 years’ experience in Operations, Planning, Logistics and Customer Service disciplines in a multinational environment.
• Deep understanding of the logistics market and its players with the ability to effectively leverage previous work experience in managing multiple logistics providers.
• Self-motivated individual who can manage direct reports and foster individual performance.
• Strong negotiation skills.
• Strong project management skills with full appreciation of the ‘big picture’, without losing sight of the detail and with the commitment to deliver quality results.
• Strong team player; driven, ambitious whilst ‘inclusive’ in approach.
• Process oriented with a holistic view of processes and experience in change management projects.
• Relationship builder with excellent communication and interpersonal skills.
• Solution, Quality and Service oriented. 
• Proven ability to run analysis from multiple sources, providing reliable and valuable outputs. 
• An entrepreneurial “can do” attitude facilitated by continuous improvement and application of appropriate “best practices”.
• Good skills in all MS products (Excel, Word, Power Point) is a must, Power apps, Power BI, SQL and IA tools are a plus.
• Knowledge of SAP 4HANNA, SAC, SAP BI and ODOO is a plus.