Assistant Store Experience Manager - Temporary 1 year

As the Assistant Store Manager, you will be responsible in supporting the Store Manager for the overall performance of an individual store, with a primary focus on delivering great customer experiences that drive sales and profitability. Your leadership will be pivotal in guiding a dedicated team to efficiently run the store operations. By prioritising both direct interactions and behind-the-scenes support, you'll cultivate an environment where every customer feels valued and every aspect of the store contributes to its success, ultimately maximising profits.

Key Responsibilities:

• Offering customers a high level of service through styling advice, product knowledge and store experience 
• Analysing selling information and taking responsibility for the store sales performance  
• Leading and motivating a team of managers, visual merchandisers and sales advisors to achieve excellent standards of service 
• Leading recruitment and ensuring induction and training of new starters is carried out well
• Identifying future talents and putting together development plans to support their progression 
• Overseeing store operations  
• Creating a great place to work 

For the role of Assistant Store Experience Manager, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You take independent initiative, addressing business & customer demands with both efficiency and effectiveness.

What You Need to Succeed:

Knowledge        

• Good understanding of KPIs/selling reports, budgeting turnover and workforce hours 
• Knowledge of Health & Safety standards
• Understanding of store operation routines (delivery, stock, inventory, etc.)
• Fluent in English 
• Good knowledge of best practice in employee relations

Motivation       

• You enjoy growing and leading a team, and building a people-first working environment
• You are results-focused & enjoy multitasking
• You like to grow and develop yourself and others  

Behaviour        

• You build a well-functioning team & embrace different points of view
• You stay up to date with the latest fashion trends, customer needs, competitor activity and make decisions about product, processes and service with the customer always top of mind
• You set relevant business goals that are ambitious and concrete, and you can adapt to changing circumstances
• Support others to grow by giving constructive feedback and encouraging their learning and development
• You are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactions
• You come up with new ideas & understand the need to be sustainable
• You prioritise efficiently and make careful, resourceful choices
• You communicate clearly & concisely, even during periods of uncertainty, actively listening to other perspectives
• You express your own opinions and are willing to accept and contribute to agreed outcomes

Past Achievements     

• Proven record in maximising selling
• You are successful in recruiting; managing talent and developing team members
• You have previous experience in managing employee performance
• Experience in collaborating with and leading a team of managers

• This is a temporary full-time position with a contract of 38,25 hours a week. Start date 1st of August 2026.
• Closing Date: 24/06/2026

Benefits:

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here. 

In addition to this, Sweden-based colleagues also receive:  

• Long Service Award
• Collective agreement
• Wellness Allowance

Inclusion & Diversity  

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

Company Description 

ARKET offers essential collections for women, men, children and the home, along with a seasonal vegetarian café and coffee shop. Inspired by simplicity, nature, and the aesthetics of slow living, the assortments features garments, objects, and food carefully made and artfully curated for a more beautiful everyday life.