Director / Associate Director – Delivery Operations & Governance

Role Overview

We are seeking an experienced Delivery Operations & Governance leader to drive operational excellence, governance, and portfolio-level oversight across multiple delivery units.

This is not a delivery management role responsible for day-to-day project execution. Instead, the role focuses on creating visibility, driving accountability, enabling decision-making through data, and ensuring consistent operational rigor across the organization.

Key Responsibilities

Delivery Governance & Operational Excellence

• Establish and drive governance frameworks across delivery portfolios and business units.
• Ensure consistent execution of operational reviews, business cadences, and leadership reporting.
• Monitor portfolio health through defined KPIs, metrics, and governance mechanisms.
• Identify execution risks, operational bottlenecks, and governance gaps, and drive resolution.

Portfolio Oversight

• Partner with Portfolio Heads and Delivery Leaders to improve operational efficiency and visibility.
• Provide leadership with portfolio-level insights, trends, risk indicators, and recommendations.
• Ensure timely reporting of key delivery, resource, financial, and operational metrics.
• Track strategic initiatives and drive closure through structured follow-ups.

Process & Scalability

• Design and implement scalable delivery operations processes.
• Continuously improve governance mechanisms, reporting structures, and operating rhythms.
• Standardize operational practices across portfolios while accommodating business-specific requirements.
• Drive automation and efficiency initiatives wherever applicable.

Stakeholder Management

• Work closely with senior leadership, delivery teams, PMOs, and support functions.
• Act as a trusted advisor to leadership on operational effectiveness and organizational scalability.
• Facilitate executive reviews and governance forums.

Resource & Capacity Governance

• Partner with Resource Management and Delivery Leadership teams to improve workforce planning visibility.
• Support leadership in understanding utilization trends, demand forecasting, and capacity planning.
• Ensure operational alignment between business demand and resource availability.

What This Role Is Not

• Not a Delivery Manager role.
• Not responsible for day-to-day project execution.
• Not responsible for managing delivery teams directly.

Required Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, or related discipline.
• MBA from a premier institution preferred.
• PMP, PgMP, Agile, Scrum, or equivalent certifications preferred.
• 14-18 years of experience in technology services, consulting, or engineering organizations.
• Significant experience in one or more of:
• Delivery Operations
• PMO Leadership
• Portfolio Governance
• Resource Management Office (RMO/RMG)
• Program Governance
• Enterprise Delivery Excellence
• Strong understanding of software delivery lifecycles and technology services organizations.
• Experience working with large delivery portfolios and cross-functional stakeholders and Change Management.
• Demonstrated ability to create structure, solve ambiguous operational challenges, and drive execution independently.