Supplier Manager for Field Services

About the Role

Join our team where you will play a key role in managing relationships with suppliers and vendors delivering IT field services across airport operations in Japan. This is a non-technical, relationship-driven role that focuses on service delivery performance, issue escalation, and operational coordination rather than deep technical hands-on work.

This role offers a growth path into regional management as operations expand to additional airport sites.

Key Responsibilities

• Build and maintain collaborative relationships with IT field service suppliers and vendors.

• Oversee supplier performance to ensure agreed service levels (SLAs) and key performance indicators (KPIs) are met.

• Coordinate on-site IT support activities across airport environments (e.g., terminals, airside, landside) as needed.

• Facilitate vendor governance meetings and work closely on performance reviews and improvement initiatives.

• Respond to and manage supplier escalations, ensuring timely resolution and effective communication.

• Validate invoices against services delivered and support budgeting process for supplier costs.

• Partner with internal teams (leadership, Service Delivery Managers, Customer Support Managers) and external vendors for seamless service operations.

• Ensure compliance with national regulations, cybersecurity standards, and safety guidelines in airport environments.

• Support readiness for airport projects, system rollouts, and operational enhancements.

Skills & Qualifications

• Strong experience in vendor or supplier management, including handling escalations and contractual adherence.

• Understanding of IT Service Management principles (e.g., ITIL framework – certification optional but advantageous).

• Experience with service performance tracking and reporting against metrics.

• Effective relationship-building and stakeholder management skills.

• Strong problem-solving ability with an analytical mindset.

• Proficiency in Japanese (for vendor and stakeholder communication) and basic English (for reporting and coordination).

• Familiarity with airport IT systems such as check-in platforms (CUPPS), flight information systems (FIDS), and baggage handling is a plus but not mandatory.

Working Conditions

• Occasional travel within Narita and Kansai airport locations.
• Hybrid work model

What we can offer you

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
🌟 A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.
🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose