Grupo QuintoAndar | Strategy & Operations Manager - Marketplace

About Grupo QuintoAndar

We are Grupo QuintoAndar, the largest real estate ecosystem in Latin America. Guided by a shared purpose of helping people love where they live, we have a diversified portfolio of brands and solutions across different countries in Latin America, covering all phases of the housing journey. We also have a Technology Hub in Portugal. We develop technology and innovation to transform and enhance the overall living experience.

With the support of a world-class team of investors and advisors, including Kaszek, Qualcomm, General Atlantic, and SoftBank, Grupo QuintoAndar is currently valued at over USD 5.1 billion and continues to grow year over year.

Here, you will work with top professionals in the market, in an environment that breathes innovation, collaboration, and high performance. To learn more about our story, visit: https://grupoquintoandar.com/pt/.

Location & Hybrid Work Model for hybrid positions

Our team follows a “hybrid” model, requiring in-person attendance at our office located in São Paulo a week for month.

Hiring Process Stages

The stages of our hiring processes aim to assess your experiences and allow you to meet our teams and explore career opportunities. They are structured as follows:

• Screening;
• People interview;
• Hiring Manager interview;
• Live case;
• Stakeholder interview;
• Offer.

About the Team

As our Marketplace Operations team scales rapidly, we are looking for a Strategy & Ops Manager to help us grow faster and smarter. This is an individual contributor role focused on making sure our growth is scalable and results-driven: removing the operational friction that slows us down, identifying the conversion levers that move the needle, and building the systems that turn both into durable, compounding gains.

This person will be responsible for two things: identifying where results are being left on the table, and building the systems that capture them. That means diagnosing conversion drop-offs and operational inefficiencies across our 3P Ops verticals and translating those diagnoses into concrete solutions: dashboards, automated workflows, structured processes, and scalable systems. The ideal candidate combines sharp analytical thinking with hands-on execution — not just identifying what's wrong, but building and deploying the solution.

Responsibilities

Operational Strategy & Execution

• Design, implement, and continuously improve end-to-end operational processes that support business scalability and customer success.
• Own critical workflows across service delivery, client support, and internal operations—driving efficiency, quality, and innovation.
• Balance immediate execution needs with long-term infrastructure planning to enable sustainable growth.
• Own the analytical understanding of our key operational funnels — identifying where volume, velocity, or quality are being lost across the full partner journey

Process Design & Improvement

• Map current-state processes end-to-end; identify inefficiency, redundancy, and manual effort that can be eliminated or automated.
• Build or coordinate the build of automation solutions that reduce manual work and improve consistency — leveraging tools like Python, SQL, no-code/low-code platforms, APIs, or AI tooling as appropriate.
• Prioritize improvements based on operational impact and implementation feasibility.
• Partner with Product and Tech when solutions require engineering support

Cross-Functional Collaboration

• Work closely with Product, Tech, Commercial, and BizOps teams to align operations with strategic goals and initiatives and enable end-to-end execution.
• Act as a strategic connector between functions to ensure speed, consistency, and clarity across all initiatives.

Performance Management & Continuous Improvement

• Own the operational performance framework for 3P Ops: define metrics, set targets, and track progress identifying bottlenecks, anomalies, and root causes.
• Translate analytical findings into clear, structured recommendations — connecting operational improvements to measurable business outcomes.
• Lead ad-hoc analytical projects and strategic initiatives
• Proactively surface risks and opportunities before they become problems.

Requirements

• Experience: 6+ years in strategy, operations, consulting, or analytics roles — preferably in tech, marketplaces, or high-growth environments.
• Analytical Rigor: Strong command of funnel and conversion analysis; able to decompose a business problem, model impact, and extract actionable insights from complex datasets. Proficiency in SQL is required; Python is a strong plus.
• Automation Mindset: Demonstrated ability to identify manual processes and build or design solutions that eliminate them — whether through code, tooling, or workflow design.
• Structured Thinking: Ability to break down ambiguous problems into clear components and drive toward actionable conclusions without waiting to be told what to do.
• Execution & Ownership: Proven track record of shipping solutions end-to-end — not just recommending, but building and deploying.
• Communication: Clear and concise communicator; able to convey complex analyses to non-technical stakeholders and influence decisions without formal authority.
• Languages: Portuguese and English required.

Important

• Our hiring process starts with the application! If you truly want to be part of our team, please complete this step of the process. We analyze all candidates individually and provide feedback to all applicants.

• All communication will be conducted via email, so please stay tuned for our messages and release the domain @quintoandar.com.br to ensure our emails are not sent to spam.

Benefits

• Competitive salary
• Profit sharing
• Variable compensation (For Commercial Positions Only)
• Meal allowance
• Health insurance
• Dental plan
• Life insurance
• Childcare subsidy and Atypical Parenthood subsidy
• Wellhub
• Home office allowance
• Employee assistance program (mental health, social, legal, and financial support)
• Extended parental leave
• Day off on birthday, Mother’s Day, and Father’s Day
• Benefits Club (discounts on everyday services)
• Discounts at educational institutions
• Reading kit for children – PlayKids
  
  

Diversity & Inclusion at Grupo QuintoAndar

We value diversity and want everyone to feel welcome here, regardless of their age, gender identity, sexual orientation, race, color, ethnicity, origin, disability, religion, or any other characteristic. All our job openings are open to all individuals!

You'll notice there are some diversity questions in the application form. For affirmative action roles, this information may be used to verify your alignment with the target audience for the opportunity. In such cases, it may be used for elimination purposes. For non-affirmative action roles, this data will be used anonymously, exclusively to monitor and improve our inclusion practices in the hiring process, and will have no impact on your application.

Privacy and Data Protection

The Grupo QuintoAndar operates in compliance with privacy and data protection laws, including, but not limited to, the Brazilian General Personal Data Protection Law (LGPD) (Law No. 13,709/2018), and ensures the security of your data. To learn more, please access our Privacy Notice for Candidates. For questions or to exercise your rights as a data subject, please contact us through our Service Channel.