IT Analyst I

Company Information You Matter to Cambrex. Cambrex is a leading global contract development and manufacturing organization (CDMO) that provides drug substance development and manufacturing across the entire drug lifecycle, as well as comprehensive analytical and IND enabling services. With over 40 years of experience and a team of 2,000 experts servicing global clients from North America and Europe, Cambrex offers a range of specialized drug substance technologies and capabilities, including continuous flow, controlled substances, liquid-phase peptide synthesis, solid-state science, material characterization, and highly potent APIs. Your Work Matters. At Cambrex, we strive to build a culture where all colleagues have the opportunity to: engage in work that matters to our customers and the patients they serve learn new skills and enjoy new experiences in an engaging and safe environment strengthen connections with coworkers and the community We’re committed to attracting and nurturing a passionate team of valued professionals in our fast-paced and growing company. We offer a competitive benefits package that includes healthcare, life insurance, planning for retirement, and more! Your Future Matters. Known for our customer-focused scientific and manufacturing excellence, as well as our strong commitment to quality and safety, we offer a range of career and growth opportunities across our global network of locations. Together with our customers, we aim to improve the quality of life for patients around the world. Start a career where You Matter by applying today! Job Overview The IT Analyst I provides on-site technical support and contributes to business systems analysis in a regulated GMP/CDMO environment. This role supports end-user systems, hardware, software, and local IT operations while assisting with documentation, process improvement, and system support activities. This role is ideal for a service-oriented IT professional who enjoys hands-on problem solving, working directly with users, and supporting operations in a fast-paced manufacturing setting. Responsibilities Provide desktop and end-user support for computers, peripherals, and applications Troubleshoot and resolve hardware, software, and network-related issues Monitor system performance and resolve performance concerns Install, configure, and maintain IT equipment and systems Support user account management including Active Directory Coordinate vendors and service providers Gather and document business and system requirements Assist with process mapping and system documentation Support system testing, validation, and implementation Assist with IT projects and continuous improvement initiatives Qualifications/Skills Strong communication and customer service skills Strong analytical and problem-solving skills Ability to manage multiple priorities Detail-oriented with strong documentation skills Ability to work in a regulated environment Self-starter who can work well independently or in groups. Experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development. Experience in process mapping and modelling. Experience collaborating with corporate IT, site functions, and third-party vendors to support local business and operational needs Ability to create, maintain, and follow support documentation, work instructions, and standard procedures Preferred familiarity with GxP-regulated environments, including laboratory and/or manufacturing operations Software Development Skills: Java/JavaScript/C#/.NET/Python AWS/Azure PowerBI Knowledge of process mapping tools Working knowledge of Project Management tools (JIRA, Asana, MS Project) Experience designing and developing technical documentation for regulated software applications Working knowledge of .NET, APIs and Webhooks Knowledge of Web development methodologies like SCRUM, and Agile. Excellent communication skills, both verbal and written Understanding of ITIL and Safe frameworks. ITIL certified a plus. Education, Experience & Licensing Requirements Associate’s degree in Information Technology, Computer Information Systems, Computer Science, or related field preferred; bachelor’s degree also considered. Experience providing IT support in a regulated GMP/GxP, pharmaceutical, biotech, manufacturing, or CDMO environment is strongly preferred. Equivalent combination of education, technical training, certifications, and relevant experience may be accepted. Work is performed in office and manufacturing environments. Must be able to lift typical IT equipment. Minimal travel may be required. Cambrex is committed to providing a safe and productive work environment. All offers of employment are contingent on the successful completion of a comprehensive pre-employment screen. The pre-employment screen may consist of several components including but not limited to a drug test, criminal record check, identity verification, reference checks, education and employment verification, and may vary based on federal, state, and local laws. Refusal to submit to testing will result in disqualification of further employment consideration. All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Cambrex Corporation is an Equal Opportunity / Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), ancestry, national origin, place of birth, age, marital status, disability/handicap, genetic information, veteran status, or other characteristics protected by federal, state, and/or local law. Provide desktop and end-user support for computers, peripherals, and applications Troubleshoot and resolve hardware, software, and network-related issues Monitor system performance and resolve performance concerns Install, configure, and maintain IT equipment and systems Support user account management including Active Directory Coordinate vendors and service providers Gather and document business and system requirements Assist with process mapping and system documentation Support system testing, validation, and implementation Assist with IT projects and continuous improvement initiatives Associate’s degree in Information Technology, Computer Information Systems, Computer Science, or related field preferred; bachelor’s degree also considered. Experience providing IT support in a regulated GMP/GxP, pharmaceutical, biotech, manufacturing, or CDMO environment is strongly preferred. Equivalent combination of education, technical training, certifications, and relevant experience may be accepted.