Support Engineer

WHY MINTLIFY?

We're on a mission to empower builders.

• Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch.
• Small team, huge impact: We recently passed 50 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory.
• Culture of slope over y-intercept https://mattrickard.com/hire-slope-not-intercept: We value learning velocity, grit, and unapologetically unique personalities.

We grew in value faster than headcount and we’re looking to align the two quickly.

WHAT YOU'LL WORK ON HERE

• Responding to product and technical questions through our support platform (Plain)
• Resolving the majority of support inquiries independently, escalating to engineering only when necessary
• Debugging issues by inspecting customer setups, including GitHub repositories, MDX files, and internal deployment tools (Retool)
• Collaborating with our support lead to evolve processes and ensure consistency
• Helping improve internal support tooling and workflows as we scale
• Opening PRs to fix bugs or make improvements in real codebases

WHAT YOU’LL BRING TO THE TABLE

• Proficiency with Git, GitHub, MDX/Markdown, and IDEs
• CS degree, bootcamp, or equivalent demonstrated through GitHub activity or shipped projects
• Some experience in a technical support or developer-facing role (entry level acceptable)
• Has directly owned a customer relationship or support queue - not just contributed to one
• Ability to diagnose technical issues independently without requiring engineering escalation for first-line diagnosis
• Exposure to AI tooling, automations, or LLM-based workflows (built something, not just used something)
• Excellent written communication - friendly, precise, and professional
• Builder mindset: sees a manual process and wants to automate it

COMPANY BENEFITS

• Competitive compensation and equity
• 20 days paid time off every year
• 401k or RRSP
• $420/mo. wellness stipend
• 100% coverage for Health, dental, vision
• Free Ubers to and from work
• Free lunch and dinners
• Annual team offsite (previously went to Alaska, Hawaii)