Senior Dev Support Engineer

Job Title- Development Support Engineer Position type- Full Time Work Location- Bangalore Working style- Hybrid People Manager role: No Required education and certifications critical for the role- Any Graduate or Post-Graduate (full time) Required years of experience – Minimum 5 years of relevant experience. Do you love solving technical problems and working with others? We are looking for a Senior Support Engineer to work in our core Development team, supporting our users, maintaining and developing our technical platforms and contributing to the core product. This is an excellent opportunity for someone with strong technical, analytical and people skills to be at the heart of our application team, working with our developers and users, solving problems and delivering improvements into our product. AON IS IN THE BUSINESS OF BETTER DECISIONS At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed. GENERAL DESCRIPTION OF ROLE: The role will involve working closely with Development and Client Delivery teams as part of the product development function. Issue Triage and Resolution Lead the analysis and triage of complex issues across applications and customer or internal environments, resolving or reassigning them as appropriate. Debug and resolve complex technical issues across the stack, delivering timely, high-quality solutions that minimize downtime and business impact. Perform and drive root cause analysis (RCA), ensuring findings translate into durable fixes, knowledge base articles, documentation, or automation. Maintain clear communication and coordination with stakeholders throughout the resolution process. Own the support backlog end to end, ensuring timely prioritization and resolution. Internal Team Support Document and share best practices for using and troubleshooting the software. Growth Opportunity Identify and implement improvements to support processes, tools, and workflows. Proactively suggest solutions to recurring issues and inefficiencies. How this opportunity is different This role is a fantastic opportunity to work on a modern web application in a role that offers significant exposure to the wider organisation and its users. This role bridges the gap between Development, DevOps, and internal users, ensuring smooth operation of our development and test environments, effective issue triage, resolution, and technical guidance for our stakeholders. As part of the development team, you will be able to use your experience to improve the product, working with the wider team to deliver change. Given the breadth of the role (covering Development, DevOps, Support, Operations, Quality Assurance and Business Analysis), there will be lots of opportunities to grow your skillset and experience, working with experts from across the organisation and at different levels. We have a strong focus on continuous improvement, and your role will form a critical part of that process, giving you lots of opportunity to influence and deliver change. SKILLS/COMPETENCIES REQUIRED: Essential Skills and Experience Excellent problem solving and critical thinking skills Strong analytical and debugging skills, with the ability to diagnose and resolve complex technical issues. Excellent communication and interpersonal skills, with the ability to work effectively across teams with both technical and non-technical stakeholders. Strong organizational skills and the ability to prioritize tasks in a fast-paced environment. Experience of working in a technical support function. SQL server proficiency ideally Azure SQL including profiling and analysis. Log analysis and triage using monitoring tools. Experience with DevOps tooling and practices, including CI/CD pipelines, and environment management. Tooling to include Azure DevOps, Octopus Deploy & PowerShell. Cloud and web application architecture, preferably in Azure Experience with issue tracking systems (e.g., Jira) and version control systems (e.g., Git). Nice to have Exposure to Full-stack development experience, including proficiency in C# .NET 8+, Angular 18+ with Typescript (or similar modern UI Framework) HOW WE SUPPORT OUR COLLEAGUES In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it! Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued. #LI-RK2 2578902 Job Title- Development Support Engineer Position type- Full Time Work Location- Bangalore Working style- Hybrid People Manager role: No Required education and certifications critical for the role- Any Graduate or Post-Graduate (full time) Required years of experience – Minimum 5 years of relevant experience. Do you love solving technical problems and working with others? We are looking for a Senior Support Engineer to work in our core Development team, supporting our users, maintaining and developing our technical platforms and contributing to the core product. This is an excellent opportunity for someone with strong technical, analytical and people skills to be at the heart of our application team, working with our developers and users, solving problems and delivering improvements into our product. AON IS IN THE BUSINESS OF BETTER DECISIONS At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed. GENERAL DESCRIPTION OF ROLE: The role will involve working closely with Development and Client Delivery teams as part of the product development function. Issue Triage and Resolution Lead the analysis and triage of complex issues across applications and customer or internal environments, resolving or reassigning them as appropriate. Debug and resolve complex technical issues across the stack, delivering timely, high-quality solutions that minimize downtime and business impact. Perform and drive root cause analysis (RCA), ensuring findings translate into durable fixes, knowledge base articles, documentation, or automation. Maintain clear communication and coordination with stakeholders throughout the resolution process. Own the support backlog end to end, ensuring timely prioritization and resolution. Internal Team Support Document and share best practices for using and troubleshooting the software. Growth Opportunity Identify and implement improvements to support processes, tools, and workflows. Proactively suggest solutions to recurring issues and inefficiencies. How this opportunity is different This role is a fantastic opportunity to work on a modern web application in a role that offers significant exposure to the wider organisation and its users. This role bridges the gap between Development, DevOps, and internal users, ensuring smooth operation of our development and test environments, effective issue triage, resolution, and technical guidance for our stakeholders. As part of the development team, you will be able to use your experience to improve the product, working with the wider team to deliver change. Given the breadth of the role (covering Development, DevOps, Support, Operations, Quality Assurance and Business Analysis), there will be lots of opportunities to grow your skillset and experience, working with experts from across the organisation and at different levels. We have a strong focus on continuous improvement, and your role will form a critical part of that process, giving you lots of opportunity to influence and deliver change. SKILLS/COMPETENCIES REQUIRED: Essential Skills and Experience Excellent problem solving and critical thinking skills Strong analytical and debugging skills, with the ability to diagnose and resolve complex technical issues. Excellent communication and interpersonal skills, with the ability to work effectively across teams with both technical and non-technical stakeholders. Strong organizational skills and the ability to prioritize tasks in a fast-paced environment. Experience of working in a technical support function. SQL server proficiency ideally Azure SQL including profiling and analysis. Log analysis and triage using monitoring tools. Experience with DevOps tooling and practices, including CI/CD pipelines, and environment management. Tooling to include Azure DevOps, Octopus Deploy & PowerShell. Cloud and web application architecture, preferably in Azure Experience with issue tracking systems (e.g., Jira) and version control systems (e.g., Git). Nice to have Exposure to Full-stack development experience, including proficiency in C# .NET 8+, Angular 18+ with Typescript (or similar modern UI Framework) HOW WE SUPPORT OUR COLLEAGUES In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it! Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued. #LI-RK2