Customer Service and Collections Representative

Why Choose Us

We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.

Our priority is to make sure we hire professional customer service and collection representatives that care about the safety of our drivers and the service provided to the community. As a customer service and collection representative with us the minimum responsibilities are:

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Answering customer calls and processing customer orders for new service, discontinuance, or changes in service.

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Accepting payments from customers, researching customer billing inquiries and updating customer account information.

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Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seek cost-effective, safe environmentally sound solutions to service issues.

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Collect and follow up on outstanding accounts receivable, ensuring timely payment through customer outreach and account reconciliation.

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Maintain accurate records of customer interactions, payments, and collection activities within internal systems.

What We Need From You

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2 years of high-volume Customer Service experience

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Experience with Microsoft Word, Excel and Outlook

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Excellent verbal and written communication skills

What You’ll Get From Us

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Competitive Wages: 60k annually

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Retirement Plan with company match; let us help you save for your future

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Benefits; Medical, Dental, Vision

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Perks, perks, perks! Employee Assistance Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan

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Insurance: Life, Short Term/Long Term Disability

We thank all applicants for their interest but advise only those selected for an interview will be contacted. Waste Connections of Canada may use artificial intelligence to screen, assess or select applicants for its positions but final hiring decisions are made with human oversight.

Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance.