LLP - Operations Supervisor

We’re looking for Operations Supervisor like you across our business.

Let's be the part of our #TogetherUnstoppable team!

DHL is a brand with a vision to become “The logistics company for the world”. Our promise to customers is to provide simplifying services and sustainable solutions and to always demonstrate respect without compromising on results.

DHL Supply Chain is providing supply chain management and consulting like warehousing, distribution, managed transportation services and value-added services in consumer, retail, life science & healthcare, technology, engineering & manufacturing and automotive sectors. We are active in more than 60 countries and territories, employing around 120,000 people. DHL Supply Chain located in 2400 locations all over the world and manages approx. 23 million m2 storage area. DHL Supply Chain Turkey started its operations in 2000 providing warehousing, distribution, labeling, packaging, technical services, home delivery, spare parts logistics and reverse logistics services. DHL Supply Chain Turkey serving leading companies in consumer, retail, healthcare, automotive, engineering & manufacturing and technology sectors with more than 2000 employees in 370 thousand m2 warehousing space.

Qualifications

• Advanced Level of English in both verbal and written is a must.
• Experience in LLP operations in the Supply Chain division and multi-modal transport operations (Road, Air & Sea).
• At least 3 years of experience in supply chain operations.
• Strong customer relationship management skills.
• International freight experience and experience in Carrier Management.
• Proven ability to build and maintain strong working relationships with carriers and other suppliers.
• Strong negotiation skills and strategic thinking.
• Ability to analyze operational performance and develop improvement initiatives.
• Familiarity with compliance and legislative requirements in logistics.
• Strong communication and interpersonal skills.
• Proficient in relevant systems and platforms used in logistics and supply chain management.

Job Description

• Build and maintain strong working relationships with carriers and other suppliers to ensure that targets are met.
• Take action on escalations from the operations department and resolve issues promptly.
• Proactively communicate operational changes to carriers.
• Track carrier performance on a weekly and monthly basis, ensuring KPI reporting to the manager.
• Follow continuous improvement processes to enhance carrier performance.
• Play an effective role in resolving vehicle capacity issues and providing solutions.
• Collect and approve spot vehicle offers with the manager’s approval.
• Contribute to the development of the carrier portfolio and support procurement activities to the Carrier Manager.
• Keep all documents related to carrier management updated and ensure carrier fleets meet quality and compliance standards.
• Support carrier onboarding processes and visit relevant locations for audits, development, and project assignments.
• Propose process optimization suggestions and ensure effective implementation of these changes.
• Ensure compliance with health, safety, and quality management systems in all operational processes.
• Participate in risk assessment studies and ensure all employees are trained to carry out their jobs safely and competently.
• Participate contract negotiations related to supplier contracts and ensure compliance with legal and operational requirements.
• Manage Claims and Return flows and supervise responsible teams.