Team Leader, Defined Benefits Pensions Administration

Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview Are you ready to lead, inspire, and make a real impact in the pensions industry? At Gallagher Benefit Services, we have an exciting opportunity for a Team Leader – DB Pensions Administrator to join our Pensions Outsourcing Practice in Bristol. We’re looking for a dynamic individual with a proven track record in Defined Benefits (DB) pensions administration. If you’re passionate about delivering exceptional service, driving results, and leading a team to success, we’d love to hear from you. How you'll make an impact As a Team Leader, you’ll manage a team of DB and DC administrators, ensuring the delivery of high-quality service to our clients. Your key responsibilities will include: Overseeing day-to-day client relationships with trustees and corporate clients, including participation in trustee and client meetings. Providing expert advice on pensions queries and staying up to date with industry developments. Managing errors and complaints, implementing solutions to prevent reoccurrence. Inspiring, motivating, and coaching your team to achieve outstanding performance. Ensuring timely delivery of pensioner payrolls, pension increases, and other key projects. Leading internal audits and driving continuous improvement in processes and service quality. Monitoring staff performance, addressing concerns, and implementing improvement plans. About You Extensive experience with occupational pension schemes, particularly DB schemes. Proven expertise in pensions projects, scheme events, and complex manual pensions calculations. Experience as a Principal/Senior Administrator or Deputy Team Lead. Strong people management skills, with the ability to inspire, coach, and develop team members. IT proficiency, particularly with Microsoft Office tools. Stakeholder and client relationship management experience. Ideally QPA or PMI qualified (but not essential). Eligibility to work in the UK. #LI-MF1 #LI-Hybrid Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more… We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. As a Team Leader, you’ll manage a team of DB and DC administrators, ensuring the delivery of high-quality service to our clients. Your key responsibilities will include: Overseeing day-to-day client relationships with trustees and corporate clients, including participation in trustee and client meetings. Providing expert advice on pensions queries and staying up to date with industry developments. Managing errors and complaints, implementing solutions to prevent reoccurrence. Inspiring, motivating, and coaching your team to achieve outstanding performance. Ensuring timely delivery of pensioner payrolls, pension increases, and other key projects. Leading internal audits and driving continuous improvement in processes and service quality. Monitoring staff performance, addressing concerns, and implementing improvement plans. Extensive experience with occupational pension schemes, particularly DB schemes. Proven expertise in pensions projects, scheme events, and complex manual pensions calculations. Experience as a Principal/Senior Administrator or Deputy Team Lead. Strong people management skills, with the ability to inspire, coach, and develop team members. IT proficiency, particularly with Microsoft Office tools. Stakeholder and client relationship management experience. Ideally QPA or PMI qualified (but not essential). Eligibility to work in the UK. #LI-MF1 #LI-Hybrid