Account Manager

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview We have an exciting opportunity for an experienced Account Manager to join our growing Housing Division based in our Chelmsford office. This role is ideal for someone with a strong background in commercial insurance, particularly across mid-corporate to large risk clients, who is confident in managing client relationships, navigating the market, and delivering a first-class service. You’ll bring proven expertise in broking, negotiation, and market awareness, alongside a deep understanding of client service excellence and regulatory compliance. You’ll be responsible for ensuring service delivery meets both company standards and FCA requirements, while adding real value to a diverse client portfolio. Our Housing team is a fast-paced, collaborative environment, where knowledge sharing and teamwork are key. If you enjoy building relationships, solving problems, and working in a dynamic setting, we’d love to hear from you. How you'll make an impact As an Account Manager, you’ll play a pivotal role in supporting Account Directors and servicing a portfolio of Housing clients, working closely with colleagues across Broking, Claims and Accounts. Key responsibilities include: Managing the end-to-end renewal process, including preparing submissions and gathering accurate risk information Obtaining and negotiating renewal terms, exploring alternative markets, and supporting client presentations Preparing and issuing renewal and mid-term documentation in collaboration with internal teams Producing risk presentations, reviewing quotations, and comparing cover to deliver the best outcomes for clients Ensuring all client data is accurate, compliant and recorded on internal systems Supporting the delivery of PRISM requirements and maintaining clear audit trails Liaising with insurers and internal stakeholders to resolve queries and secure favourable terms Managing policy lifecycle activity – from placement through to documentation and post-placement follow-up Handling client queries efficiently and professionally, always ensuring a high standard of service Supporting credit control and account queries, ensuring timely resolution and escalation where needed About You We’re looking for someone who can demonstrate: Strong experience in commercial/corporate insurance account management Confidence dealing with mid-corporate and large, complex risks A proactive and client-focused approach, with excellent relationship management skills Proven ability to prioritise workloads and meet deadlines in a regulated environment Solid understanding of insurance products, markets (including Lloyd’s/London Market) and risk principles High attention to detail, with a strong focus on accuracy and compliance Experience working to SLA targets and performance metrics Excellent communication, negotiation and analytical skills A collaborative mindset and willingness to support wider team objectives Holding or working towards a CII qualification (Cert CII / Dip CII / ACII) GCSEs (or equivalent) including Maths and English Strong MS Office skills Full eligibility to work in the UK Flexibility to attend client meetings (in person or via Teams) Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more… We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. As an Account Manager, you’ll play a pivotal role in supporting Account Directors and servicing a portfolio of Housing clients, working closely with colleagues across Broking, Claims and Accounts. Key responsibilities include: Managing the end-to-end renewal process, including preparing submissions and gathering accurate risk information Obtaining and negotiating renewal terms, exploring alternative markets, and supporting client presentations Preparing and issuing renewal and mid-term documentation in collaboration with internal teams Producing risk presentations, reviewing quotations, and comparing cover to deliver the best outcomes for clients Ensuring all client data is accurate, compliant and recorded on internal systems Supporting the delivery of PRISM requirements and maintaining clear audit trails Liaising with insurers and internal stakeholders to resolve queries and secure favourable terms Managing policy lifecycle activity – from placement through to documentation and post-placement follow-up Handling client queries efficiently and professionally, always ensuring a high standard of service Supporting credit control and account queries, ensuring timely resolution and escalation where needed We’re looking for someone who can demonstrate: Strong experience in commercial/corporate insurance account management Confidence dealing with mid-corporate and large, complex risks A proactive and client-focused approach, with excellent relationship management skills Proven ability to prioritise workloads and meet deadlines in a regulated environment Solid understanding of insurance products, markets (including Lloyd’s/London Market) and risk principles High attention to detail, with a strong focus on accuracy and compliance Experience working to SLA targets and performance metrics Excellent communication, negotiation and analytical skills A collaborative mindset and willingness to support wider team objectives Holding or working towards a CII qualification (Cert CII / Dip CII / ACII) GCSEs (or equivalent) including Maths and English Strong MS Office skills Full eligibility to work in the UK Flexibility to attend client meetings (in person or via Teams)