Product Manager

About Ricoh

A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant , are listed in the Global 100 Most Sustainable Companies , and have been named one of Forbes’ World’s Best Employers 2025 .

At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.

Find your place. Transform your future

Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.

People transform when they Love What They Do

This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.

When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.

What you will be doing

Sales Support Activities

• Managing the entire products/ solutions/ offering line life cycle from strategic planning to tactical activities to achieve short, mid, and long-term related goals. Give presentations on product enablement, product reporting and strategic recommendations (on location or virtually), support in organizing events and coordinate all communication involving the products/services in cooperation with the marketing back office and the distributors to bring Ricoh’s products/ solutions/ offerings to the attention of (potential) clients and help realize sales targets.
• Customer facing presentations to be given on request as the specialist of the portfolio.
• Development and Enablement of internal and external stakeholders’ staff to ensure growth and achievement of strategic goals set for Ricoh South Africa.

Marketing Support

• Develop and implement financial analysis and financial projections to support and quantify growth strategies.
• Driven by intelligence, provide marketing support to the business partner channel and the business managers in the area of Product Marketing/Professional Services

Business plan & Budget

• Contribute to the preparation of the -monitor the execution-, and report the progress of the annual business plan and departmental budget achievement in line with the overall Ricoh South Africa business plan/strategy.

Market Intel

• Actively provide stakeholders with business intelligence such as local market and channel information to ensure business development in the pre-defined markets in accordance with Ricoh South Africa development strategy.
• Monthly report on portfolio on the progress of the monthly target and sell out data, including competitive information and data.

Best Practices

• Report the hardware and solutions results and sales activities of the Direct and Indirect channels, in order to provide insight and feedback to business and Ricoh Europe on Ricoh South Africa’s sales activities and identify best practices.
• Collect relevant sales and marketing information from the Direct and Indirect channels.

Data Collection

• Provide adequate product information that enables the Product administrator to submit promotional claims timeously and accurately

Product Life Cycle Management

• Translate Product life-cycle proposals form Ricoh Europe into your current product portfolio to achieve a well-balanced phase-in phase-out for Ricoh South Africa territories.
• Drive product launches including working with the Communication team and other product management team members.
• Develop, implement and evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed.

Pricing

• Develop pricing ideas and discuss with relevant Management members to determine a profitable pricing strategy, considering relevant legislation to increase the profitability on products/services.

Projects

• Participate on request in projects within Ricoh South Africa

Customer Segmentation and Buyer Persona

• Engaging with the Sales Channels with regards to customer segmentation and buyer persona strategies

You will ideally have

• Grade 12 (mandatory)
• Relevant tertiary qualification is an advantage
• 1-3 years’ work experience in product marketing management within the ICT hardware business or related market and/or direct and indirect sales experience of printing devices with related software
• Experienced in working on an international level – Engagement model
• Experienced in Document workflow analysis
• Competitor analysis
• Complete Product launches
• Efficient in MS Office Suite
• Good verbal and written communication skills
• Good presentation skills to host training and presentations to internal and external customers
• A professional presence, vocabulary and communication skills are essential
• Team player, comfortable working with others and collaborative
• Adaptable to change in work setting
• Be responsible and accept new ways of doing your job

In return for your commitment, you can expect

At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.

Love to Connect

You become part of a global community built on openness, inclusion and genuine collaboration. Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.

Love to Grow

Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.

Love to Give Back

Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.

Love to Succeed

Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.

We are an equal opportunities employer

We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.

Ready to love what you do? Apply now and help us shape what comes next.