Lead Technical Consultant - Dynamics 365 Customer Engagement (CE)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

As a Lead Technical Consultant in our D365 CE Operations team, you’ll work closely with clients to keep their systems running smoothly — monitoring performance, resolving issues quickly and making sure they’re getting real value day-to-day. At the same time, you’ll build strong relationships and act as a trusted advisor, helping clients spot opportunities to improve and get more out of their Dynamics platform. This includes proactively identifying issues before they arise, recommending enhancements, and continuously refining solutions to better support their business goals.

You will play a key role in

• Designing and configuring Dynamics 365 CE solutions that genuinely fit how clients work
• Owning delivery end-to-end — from understanding requirements through to build, testing and go-live
• Acting as a go-to advisor for clients, helping them get more out of their platforms over time
• Supporting and troubleshooting live environments to keep things running smoothly
• Building strong, trusted relationships with clients and spotting opportunities to improve their systems

Your profile

• Solid experience (5+ years) working with Dynamics 365 CE / Power Platform in a client-facing role
• Strong technical skills across configuration, development and solution design
• Experience working in support environments (incidents, releases, changes — the usual)
• Confidence working with stakeholders and translating business needs into practical solutions
• A proactive mindset — someone who enjoys problem-solving, adding value and taking ownership

What you’ll love about working here

• We recognise the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.
• At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
• Equip yourself with valuable certifications in the latest technologies

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion. Make it real | www.capgemini.com