Customer Support Agent

We are looking for a proactive, reliable, and customer-focused Customer Support Agent to join our team. The ideal candidate should be a fast learner, capable of handling multiple tasks simultaneously, and committed to delivering high-quality customer service. This role requires strong communication skills, quick problem-solving abilities, and strict adherence to service standards and response times.

Key Responsibilities

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Respond to customer inquiries via email, ticketing systems, and other support channels.

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Handle a minimum of 12 tickets/emails per hour while maintaining accuracy and service quality.

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Ensure 100% SLA compliance , responding to all customer inquiries within 24 hours .

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Understand customer concerns quickly and provide accurate, effective, and timely resolutions.

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Deliver excellent customer service while minimizing unnecessary back-and-forth communication.

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Escalate complex issues to the appropriate departments when necessary.

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Maintain transparent and professional communication with customers and internal teams.

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Be open to feedback, discussions, process improvements, and changes in workflows.

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Manage multiple customer requests simultaneously while maintaining attention to detail.

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Utilize a dual-screen setup (second monitor) to improve efficiency and productivity.

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Keep accurate records of customer interactions and resolutions in the support system.

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Continuously learn new processes, products, and tools to improve support performance.

Note- This is a contractual role for 7 months.