Accounts Services Administrator (Fixed Term Contract)

PLEASE NOTE:

• This role is not open to relocation.  Only candidates who have residency and right to work in the Isle of Man can be considered.
• This role is a 6-month Fixed Term Contract

To provide administrative support across the Account Services supporting the Debit Card, Internet Banking, Scanning & Static teams. The support provided includes various administrative tasks following various set procedures and in an effective and timely manner to ensure delivery as per agreed service level agreements.

Minimum Qualification: 

• Secondary/High school/A levels

Experience Required :

• 1 - 2 years experience
• Ideally previous experience within a banking operation position however it is not essential.

Key Outputs :

• Adhere to the Banks standards, policies, procedures, service charters as well as service level agreements with internal and external clients to ensure efficient and effective account services is provided.
• Complete debit card related instructions, internet banking registrations, password/memorable date changes for both personal and corporate clients from the various business channels within Standard Bank. These instructions must follow set processes and procedures to ensure that all activities are carried out in accordance with accuracy service standards, service charter and service level agreements with internal and external clients.
• Identify and provide feedback to manager on continuous improvement opportunities for the betterment of current processes and procedures to ensure efficiency and effectiveness of the Account Services team.
• Maintain and update customer information on a continuous basis following set processes and procedures to ensure that all activities are carried out in accordance with accuracy service standards, service charter and service level agreements with internal and external clients.
• Maintain professional knowledge, complete internal training programmes, attend learning sessions and pro-actively gains an understanding of the end to end processes across all operations processing functions in order to enable effective and efficient performance of tasks as well as being able to provide administrative support to the various Account Services departments.

Behavioural Competencies:

• Challenging Ideas
• Embracing Change
• Examining Information
• Following Procedures
• Interacting with People

Technical Competencies:

• Business Intelligence
• Client Relationship Management
• Continuous Improvement
• Creative Problem Solving
• Operations Commercial Acumen
• Operations Risk Management

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