Patient Care Manager

Clinic Operations & Patient Experience

• Maintain service standards by greeting patients and delivering exceptional patient care throughout their visit.
• Manage patient check-in and check-out procedures.
• Answer incoming calls, return voicemails, and address patient inquiries promptly and efficiently.
• Schedule patient appointments and maintain clinic/provider schedules.
• Educate patients on welcome ware kiosk, patient portal, insurance benefits, expected patient responsibilities, and clinic policies.
• Collect patient payments, outstanding balances and maintain accurate financial records.
• Complete all daily operational tasks including opening and closing in a timely manner.
• Maintain prior authorization and track visit limit.
• Maintain patient charts and electronic medical records in compliance with company policies and HIPAA regulations.  Ensure all required patient documentation is completed and uploaded accurately.
• Coordinate communication between patients, therapists, and referral sources.

Administrative Leadership

• Plan, organize, and oversee daily administrative operations of the clinic.
• Collaborate with the Clinic Director on clinic operations, goals, and operational improvements.
• Participate in monthly Patient Care Manager meetings and ongoing training initiatives.
• Monitor and support clinic performance related to key financial and operational metrics.
• Assist with company programs, community outreach efforts, and patient engagement activities.

Financial & Compliance Responsibilities

• Perform opening and closing procedures, including daily reconciliation and reporting.
• Ensure accurate collection and documentation of co-pays, deductibles, and co-insurance payments.
• Assist with insurance verification processes and patient financial education.
• Maintain compliance with HIPAA, OSHA, and company policies.
• Assist with emergency procedures and other business-related administrative functions as needed.

Patient Care Manager Qualifications:

• High school diploma or GED.
• Experience in a medical administrative or healthcare office setting preferred but not required. 
• Knowledge of insurance verification, patient scheduling, and medical office operations.
• Strong proficiency with Microsoft Office and electronic medical record systems.
• Excellent communication, customer service, and organizational skills.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Be available for a full-time schedule, Monday - Friday
• Team player attitude and energetic with a focus on excellent customer service

The ideal candidate is:

• Detail-oriented and highly organized.
• Dependable and accountable.
• A positive team player with strong leadership skills.
• Committed to delivering exceptional patient experiences.
• Professional, adaptable, and solutions focused.
• Passionate about supporting patients and contributing to the success of the clinic.

Our Patient Care Coordinator Enjoy the following:

• Competitive compensation 
• Monthly Bonus Opportunities
• Excellent benefits package, including 401K
• Health, dental, and RX benefits
• Paid time off, plus major holidays

For questions regarding the position, please get in touch with us at resumes@thejacksonclinics.com. Our Staffing Director will promptly reply to you.