Travel Operations Analyst (BSP/ARC)

About The Role:

The Global IATA Reconciliation & Compliance Specialist is tasked with maintaining the accuracy and punctuality of financial settlements and reconciliations across all Navan and Reed & Mackay subsidiaries. This position integrates daily operational management with long-term strategic enhancements, prioritizing risk reduction and the advancement of automated travel financial data systems.

We are seeking a Data-Driven Operations Specialist to manage international reconciliations. The right candidate will use their GDS expertise and analytical skills to streamline our settlement processes and tackle complex global financial challenges.

What You'll Do:

1. IAR & Error Management

• Manage the daily rectification of IAR errors to ensure uninterrupted financial workflows.
• Evaluate persistent error trends to formulate case studies and execute sustainable process improvements.
• Generate regular metrics and performance indicators for stakeholders to offer insights into error patterns and the effectiveness of resolutions.

1. Global BSP/ARC Reconciliation & Compliance

• Maintain full compliance and precision in BSP/IAR payments and settlements for all international IATA registrations.
• Confirm that all discrepancies are resolved daily in accordance with Period End (PED) finalization and submission schedules.
• Perform detailed audits of payment workflows to ensure they meet global regulatory standards and mitigate risks associated with non-compliance.
• Oversee BSP reconciliation and payments for third-party partners across all global sales locations.

1. Cash Reconciliation & Risk Mitigation

• Administer cash reconciliation for all IATA identifiers, actively detecting payment shortfalls and partnering with stakeholders for rapid resolution.
• Strictly follow internal financial service level agreements and reporting timelines to minimize financial variances and avoid potential penalties.
• Audit and resolve all POS exceptions within Central Command to ensure the timely delivery of financial reports.
• Provide precise oversight of financial exceptions while delivering top-tier documentation and reporting outputs.

1. Operational Efficiency & Automation

• Drive automation initiatives within Central Command and related reconciliation tools to reduce manual intervention and build a scalable operational framework.
• Conduct quarterly audits of reconciliation workflows to track error patterns and implement data-backed process optimizations.
• Translate complex manual reconciliation workflows into innovative, automated solutions that drive operational efficiency.

1. Process Documentation and Support

• Maintain and update comprehensive process flow documentation to ensure operational alignment and business continuity.
• Assist Finance and Travel Operations by providing precise and timely data to inform high-level corporate decision-making.
• Facilitate organizational growth by upholding stringent compliance and reporting protocols during expansion efforts.
• Optimize data accuracy within GRASP/PRISM reporting by implementing automated SFTP workflows to replace manual processes and maintaining ownership of the automated data lifecycle.

What We're Looking For:

Core Requirements (Must-Haves)

• 2-4 years in travel finance, settlement, or back-office operations.
• Proficiency in Amadeus or Sabre GDS and a strong grasp of ARC/BSP and IATA mandates.
• Expert-level Excel skills with a proven ability to manage complex, multi-location global reconciliations.
• Ability to translate technical settlement challenges into clear insights for internal and external stakeholders.

Preferred Qualifications (The "Plus" Factors)

• Working knowledge of Central Command, Grasp/Prism EDRA, or UDID reporting.
• Familiarity with JIRA, Salesforce, and financial automation tools.
• A history of using data to streamline workflows and increase operational efficiency.