Senior IT Project Manager (5504) - Department of Technology

The DT Project Management Office (PMO) oversees a portfolio of 100+ IT projects, leading critical initiatives that modernize IT infrastructure and applications. Our focus includes AI adoption, cloud transformation, business automation, asset management, CRM, data management and data lakes, collaboration tools, network and voice modernization, data center optimization, wireless access, public safety radio, cybersecurity, IT resiliency, and service management.

The DT PMO is seeking an experienced Senior IT Project Manager to lead complex, high-impact technology modernization initiatives that support enterprise business objectives and improve services for residents. This role is responsible for managing large-scale, cross-functional projects from initiation through implementation, ensuring successful delivery of technology solutions that enhance operational efficiency, strengthen security, improve customer experience, drive innovation, and reduce costs.

The Senior IT Project Manager serves as a strategic partner to business and technology leaders, vendors, and stakeholders, providing leadership, governance, and oversight for mission-critical projects. The ideal candidate is a highly collaborative leader with exceptional communication, stakeholder management, and project delivery skills, capable of navigating complex organizational environments and driving successful outcomes.

A successful Senior IT Project Manager will:

• Deliver complex technology modernization initiatives that achieve measurable business outcomes.
• Effectively manage competing priorities across multiple departments and stakeholder groups.
• Build strong partnerships with business leaders, vendors, and technical teams.
• Drive organizational change and user adoption while minimizing operational disruption.
• Establish trust through transparency, accountability, and consistent delivery of results.

This position will lead initiatives including:

• Modernization of enterprise telephony and communications platforms, including migration from legacy on-premises solutions to Cisco voice and contact center technologies.
• Deployment of modern workplace communication tools, including Teams softphones, desk phones, mobility solutions, and collaboration technologies.
• Enterprise Service Desk modernization initiatives within a shared ServiceNow environment, ensuring alignment with governance standards, operational readiness, and long-term platform sustainability.

The IT Project Manager will perform duties including, but not limited to:

Project Leadership & Strategic Oversight

• Lead complex, multi-year IT modernization projects from planning through implementation and operational transition.
• Define project scope, objectives, deliverables, timelines, budgets, resource plans, and success metrics.
• Develop and maintain project charters, work plans, risk registers, communication plans, and executive reporting.
• Ensure projects are delivered on schedule, within budget, and aligned with organizational priorities.

Stakeholder Engagement & Collaboration

• Serve as the primary liaison between IT leadership, business departments, vendors, and external partners.
• Build consensus among diverse stakeholder groups and facilitate effective decision-making.
• Communicate project status, risks, recommendations, and business impacts to executive leadership and governance bodies.
• Translate complex technical concepts into clear business-focused communications.

Technical & Operational Execution

• Oversee implementation activities including system integration, testing, deployment, user acceptance testing (UAT), and production readiness.
• Coordinate technology modernization efforts involving telecommunications, cloud services, ServiceNow, infrastructure, and enterprise applications.
• Ensure compliance with organizational security, architecture, and governance standards.

Risk, Change, and Vendor Management

• Identify project risks, dependencies, and issues; develop and execute mitigation strategies.
• Lead organizational change management efforts, including communication, training, and user adoption activities.
• Manage vendor relationships, procurement activities, contract execution, and third-party consulting engagements.
• Monitor vendor performance and ensure contractual deliverables are achieved.

Governance and Continuous Improvement

• Support enterprise project governance, portfolio management processes, and project management best practices.
• Develop and present project performance metrics, dashboards, and recommendations to leadership.
• Promote continuous improvement and adoption of industry best practices in project delivery and service management.

Leadership and Team Development

• Lead cross-functional teams in a matrixed environment and foster a culture of accountability, collaboration, and transparency.
• Provide mentorship and guidance to project team members and junior project management staff.
• Encourage innovation, professional growth, and continuous learning.
• Maintain awareness of industry trends and best practices.

Performs other related duties as required. 

Minimum Qualifications:
Candidates must meet one of the following:

1. Possession of a bachelor's degree in Computer Science, Information Technology, or other related field; AND
2. Six (6) years of experience implementing and managing large scale integrated information systems projects; OR
3. Ten (10) years of experience implementing and managing integrated information systems projects.

Note(s): 

• One-year full-time employment is considered equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment. 

• Applicants must meet minimum qualification requirements by the final filing date unless otherwise noted. 

Desirable Qualifications:
The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring:

• 6 years of experience in IT project, or program management, preferably in a large, complex organization.
• Project Management Professional (PMP) certification.
• Experience leading enterprise telecommunications or contact center modernization projects.
• Experience managing ServiceNow implementations or service management transformations.
• Experience in public sector, or large enterprise environments.
• Familiarity with ITIL, Agile, Hybrid, and Waterfall project delivery methodologies.
• Strong executive presence and the ability to develop CIO-level reports, funding proposals, and strategic recommendations.

Verification:
Please make sure it is clear in your application exactly how you meet the minimum qualifications. Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications. Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process.  

Note: Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. 

Selection Procedure:
The selection process will include evaluation of applications in relation to minimum requirements and assessment of candidates’ job-related knowledge, skills and abilities. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to evaluate candidate qualifications. This typically includes an oral interview and/or a written or performance exercise.

If this becomes necessary, only those applicants whose qualifications most closely meet the Department needs will be invited to continue in the selection process. Applicants meeting the minimum requirements are not guaranteed advancement in the selection process.

To find Departments which use this classification, please see: Position Counts by Job Codes and Departments.  

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process 

• Conviction History 

• Employee Benefits Overview    

• Equal Employment Opportunity  

• Disaster Service Worker 

• ADA Accommodation 

• Veterans Preference 

• Right to Work 
• Copies of Application Documents 
• Diversity Statement

How to Apply
Applicants are encouraged to apply immediately as this recruitment may close at any time, but not before July 8, 2026 at 11:59 PM PST.

• Your application MUST include a resume.  To upload, please attach using the "additional attachments" function.
• Complete the Supplemental Questionnaire: https://forms.office.com/g/36rLU8Fwsw 
  • Please Note: If you are coming across this announcement outside of the SF Careers website, you must apply directly on the SF Careers site. At this point, you should be able to view the Supplemental Questionnaire link.
• You may contact Elbi Magana via email at elbi.magana@sfgov.org with questions regarding this opportunity.
• Late or incomplete submissions will not be considered. Mailed, hand delivered or faxed documents/applications will not be accepted.

Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. 

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com). 

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst at elbi.magana@sfgov.org.

The Office of the City Administrator is committed to ensuring that the City's services are inclusive, efficient, equitable, and culturally competent for San Franciscans of all races, ethnic backgrounds, religions, and sexual orientations. This commitment requires comprehensive review and thorough analysis of existing practices and policies to remove barriers to real inclusion.   

We are also committed to ensuring that we have a safe, equitable, and inclusive workplace for individuals of all races. This includes creating opportunities for hiring, promotion, training, and development, for all employees, including but not limited to Black, Indigenous, and people of color (BIPOC).

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.