IT Specialist: (Lviv)

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable logistics and IT provider in the industry by offering and maintaining consistently high-quality services.

We are looking for an IT Specialist to provide our office with technical support.

Responsibilities and Duties

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Perform remote troubleshooting through diagnostic techniques and pertinent questions;

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Determine the best solution based on the issue and details provided by employees;

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Efficiently plan, install, configure, and optimize your IT infrastructure to achieve high availability and performance;

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Working closely with the team of system administrators to solve technical problems;

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Installation, configuration, troubleshooting, and maintenance of the network of both internal and office networks;

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Support for internal infrastructure;

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Accounting for the software and hardware available to the client and managing the operation of the hardware through the remote access platform;

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Ensuring regular monitoring and updating of physical and virtual infrastructure;

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Monitoring and control of the system for tracking equipment errors and version updates: rights management, branch management and other elements through the platform for remote access to equipment; (Datto platform)

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Implementation of current technical issues according to the system task tracking;

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Setting up the operation of the remote access platform to the equipment for the specified criteria of each client;

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In the future, work with the database on all technical issues.

We offer

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Working in an international company with the possibility of professional growth

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Competitive Salary in USD

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15 business days of paid time off, 20 - after 2 years, 11 days of National Holidays and 3 sick leaves

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Equipment provided

Working conditions

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Monday - Friday shift schedule from 10:00 -19:00/ 16:00 - 00:00

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Mode: Hybrid