Onboarding Admin Executive

Job Description

Driver Onboarding & Acquisition

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Manage and process new driver onboarding cases from registration until activation

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Review, verify and maintain onboarding documentation and records

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Coordinate with Operations teams to ensure smooth onboarding processes

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Follow up on pending applications and unresolved onboarding cases

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Monitor onboarding pipeline, conversion rates and activation performance

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Support recruitment campaigns, roadshows and driver acquisition initiatives

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Identify onboarding bottlenecks and recommend process improvements

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Prepare onboarding and acquisition performance reports for management

Driver Communications & Engagement

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Manage communications across official driver channels and platforms

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Prepare and distribute operational announcements, reminders and campaign updates

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Coordinate driver engagement, retention and awareness campaigns

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Respond to driver enquiries and escalate operational issues when required

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Support the planning and execution of townhalls, roadshows, trainings and driver events

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Track communication effectiveness and engagement performance

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Prepare presentations, communication materials and management updates

EVP Registration & Management

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Own and manage the end-to-end EVP process from registration until approval

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Review, verify and submit EVP applications and supporting documents

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Track EVP application status and follow up with relevant stakeholders

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Coordinate with internal departments regarding EVP matters

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Monitor EVP approvals, renewals and expiry timelines

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Maintain accurate EVP databases, trackers and documentation records

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Handle driver enquiries related to EVP registration, renewal and compliance requirements

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Resolve EVP processing issues and minimise activation delays

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Prepare EVP status reports and provide regular updates to management

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Recommend improvements to EVP processes and turnaround time

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

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