Director - Ambulatory Access

Director - Ambulatory Access

Lead the transformation of how patients access care across a nationally recognized academic health system. This is a high-impact leadership opportunity where operational excellence, innovation, and enterprise influence converge to shape the patient experience at scale.

In this role, you will operate at the intersection of strategy and execution, overseeing multi-specialty access operations while driving initiatives that directly improve patient flow, provider alignment, and system-wide performance. This is a career-accelerating position designed for leaders ready to move beyond functional oversight into enterprise-level influence.

The Role

This Director-level position is responsible for leading ambulatory access operations across multiple specialties , ensuring patients can efficiently enter and navigate the UVA Health system. You will work in a fast-paced, highly matrixed environment , partnering closely with physicians, administrators, and operational leaders to drive measurable improvements.

On a day-to-day basis, you will

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Lead and develop layered teams , including managers, supervisors, and frontline leaders, fostering accountability and performance consistency

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Oversee enterprise access functions such as

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Scheduling operations and template optimization

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Referral management

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Contact center performance

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Capacity management and patient throughput

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Use data, analytics, and performance metrics to identify gaps and implement scalable solutions that improve patient access and operational outcomes

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Drive change management initiatives tied to new technologies , workflows, and access strategies across multiple service lines

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Collaborate with physicians and senior leadership to align operational priorities with clinical needs and system goals

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Balance competing priorities across a complex, multi-specialty portfolio , ensuring both local service line success and adherence to enterprise standards

This is a role defined by breadth, complexity, and visibility , where your decisions directly impact how care is delivered across the organization.

Why UVA Health

UVA Health is an academic medical center known for innovation, clinical excellence, and a commitment to advancing healthcare delivery . This role is strategically positioned within the organization’s ongoing investment in access transformation and operational modernization .

What makes this opportunity stand out

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Enterprise-Level Impact

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Shape access strategy across multiple specialties rather than managing a single department

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Directly influence patient access, provider experience, and system-wide performance

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Career Acceleration and Growth

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Operate in a highly complex environment that expands leadership capability

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Strong support for internal mobility and advancement within the organization

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Transformation and Innovation Focus

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Be part of initiatives involving new technologies and evolving care delivery models

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Ideal for leaders who want to build, redesign, and improve systems , not just maintain them

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High Visibility Leadership Role

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Work directly with physicians and senior leaders as a strategic partner

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Contribute to decision-making that shapes operational and clinical success

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Academic Medical Center Strength

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Access to the resources, stability, and collaboration that come with a leading academic health system

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Opportunities to engage in system-wide initiatives and cross-functional leadership

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Flexible Work Structure

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Hybrid schedule with a balance of onsite and remote work

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Minimal on-call requirements, supporting leadership sustainability

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This is more than an operations role. It is an opportunity to lead transformation at scale while building a long-term leadership trajectory within a respected academic system .

Relocation assistance may be available for qualified candidates.

Why People Love Living in Charlottesville

Charlottesville offers an exceptional quality of life with the perfect balance of professional opportunity and personal fulfillment. Nestled in the foothills of the Blue Ridge Mountains, the area provides easy access to outdoor recreation including hiking, biking, and scenic vineyards, while maintaining the cultural richness of a vibrant university community. Residents enjoy a thriving food scene, strong sense of community, and a cost of living that is often more accessible than larger metropolitan areas. For healthcare professionals and their families, Charlottesville provides a welcoming environment that supports both career growth and lifestyle balance .

MINIMUM REQUIREMENTS

Education: Master’s degree required; a combination of relevant experience and education may be considered in lieu of degree requirement.

Experience: 7+ years of relevant experience, to include 4+ years of formal management experience.

Licensure: None.

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The starting base rate for this role is $91,329.00 annually. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

Benefits

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Comprehensive Benefits Package: Medical, Dental, and Vision Insurance

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Paid Time Off, Long-term and Short-term Disability, Retirement Savings

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Health Saving Plans, and Flexible Spending Accounts

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Certification and education support

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Generous Paid Time Off

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment .