Technical Account Manager – Cloud

Recruitment Fraud Alert

We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.

What to know:

• Commvault does not conduct interviews by email or text.
• We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.

If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com

About Commvault

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

The Opportunity:

We are seeking a customer-focused Technical Account Manager (TAM) to drive adoption, value realization, and long-term success for enterprise customers leveraging our cloud data protection platform.

The TAM acts as a primary technical advisor and strategic partner, ensuring customers achieve their desired outcomes across backup, disaster recovery, security, and compliance in multi-cloud environments (AWS, Azure, GCP).

This role goes beyond reactive support by combining technical expertise, customer engagement, and proactive risk management to improve platform usage, retention, and expansion.

Who you are?

• Serve as the designated technical point of contact for assigned Enterprise and Premier customers.

• Build deep, trusted relationships with customer stakeholders (engineering, operations, security, and leadership).

• Understand customer business goals and align platform capabilities to drive measurable outcomes.

• Drive onboarding, adoption, and ongoing optimization of backup and disaster recovery solutions.

• Conduct regular health checks, service reviews, and success planning sessions.

• Identify opportunities to improve coverage, performance, cost efficiency, and resilience posture.

• Track and report on customer success metrics (usage, SLA adherence, risk posture).

• Act as a subject matter expert in cloud backup, disaster recovery, and cyber resilience.

• Own critical customer escalations, ensuring timely communication and resolution.

• Coordinate with Support, Engineering, and Product teams to drive issues to closure.

• Lead or participate in post-incident reviews (RCA) and ensure preventive actions are implemented.

• Advocate for customers by providing structured feedback to Product and Engineering teams.

• Develop reusable assets (playbooks, guides, automation recommendations).

• Help customers improve operational maturity through automation and self-service.

What you'll be doing...,

• 5+ years of experience in cloud, data protection, or customer-facing technical roles (e.g., Support, TAM, Solutions Engineer).

• Strong expertise in:

• AWS, Azure, or GCP (IAM, compute, storage, networking)

• Backup and Disaster Recovery concepts

• Experience managing enterprise customers or strategic accounts.

• Proven ability to translate technical capabilities into business value.

• Strong communication and stakeholder management skills.

• Experience in incident management and escalation handling.

Preferred Qualifications

• Experience in Technical Account Management (TAM), Customer Success, or Professional Services.

• Familiarity with data protection platforms (e.g., Clumio, Commvault).

• Knowledge of:

• Security & compliance (e.g., ransomware protection, data governance)

• Infrastructure as Code (Terraform)

• Automation/scripting (Python, APIs)

• Cloud certifications (AWS/GCP/Azure – Associate or Professional).

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