Digital Sales Manager

The Digital Sales Manager (DSM) will lead the execution of current and future digital strategies with a strong focus on driving commercial outcomes through the management, development, and performance of the Digital Solutions sales team. This role is responsible for the strategic execution, operational oversight, and adoption of Intuitive’s digital solutions by partnering closely with customers, marketing, sales, and other key cross-functional teams. Success in this role will require the ability to build and execute detailed go-to-market plans, manage cross-functional alignment, and motivate teams to meet growth targets. The DSM will play a pivotal role in expanding the footprint of Intuitive’s digital solutions by identifying, targeting, and converting sales opportunities, while continuously improving team efficiency and customer engagement. Acting as the primary liaison between internal stakeholders and external customers, the DSM will lead the integration of new and emerging digital offerings, ensuring effective execution across targeting, utilization, training, and support. This individual will regularly lead and facilitate meetings, solve key business challenges, and develop scalable programs to support revenue growth and adoption. Strong leadership, relationship-building, and strategic sales execution skills will be critical for long-term success in this role.

Roles & Responsibilities:

• Build, train, and lead a high-performing team of Digital Sales Representatives with a focus on driving pipeline growth, accelerating sales cycles, and maximizing customer acquisition and retention.
• Design and execute sales strategies to increase the adoption and utilization of digital solutions through strategic targeting, tailored customer support, and consultative selling that highlights product functionality and business value.
• Set and enforce daily sales goals and monthly KPIs for outbound calls, lead generation, client meetings, and qualified opportunities to ensure consistent pipeline progression and revenue growth.
• Facilitate key sales operations and planning cycles, including territory planning, resource allocation, and portfolio management to align with customer needs and market trends.
• Bridge corporate and field sales teams, ensuring alignment on priorities, leads, and market strategy across the organization.
• Collaborate cross-functionally with marketing, product, and operations to drive go-to-market initiatives, refine messaging, and identify new revenue opportunities.
• Lead change management and adoption strategies for new digital solutions, including sales enablement, internal and external training, and stakeholder buy-in.
• Gather and act on customer and internal feedback to improve customer experience, accelerate adoption, and inform product enhancements—serving as the critical voice of the customer to Product Management.
• Track and report on project milestones, documentation, and deliverables to stakeholders, sponsors, and management 
• Manage essential administrative functions including sales activity reporting, and submission of expense reports, ensuring full visibility and compliance

Required Skills and Experience 

• Bachelor’s degree in business, marketing or related field required
• Minimum 5 years of sales experience, with at least 2 years in sales leadership - preferably within the medical device, healthcare technology, or enterprise software sectors.
• 2+ years of experience leading projects required
• Direct experience managing and growing strategic accounts, key customers, and/or Integrated Delivery Networks (IDNs) is highly desirable
• Demonstrates success in executing sales strategies and leading complex, cross-functional projects to drive customer adoption
• Strong ability to influence decision-makers remotely through consultative selling and compelling communication
• Highly organized and able to manage time in a fast-paced environment
• Strong communication skills, both written and verbal

Working Conditions 

• Comfortable working in a flexible dynamic schedule
• Remote work but requires some field selling
• Able to travel up to 75%, some short notice travel required
• Able to enter surgical and other patient care areas
• Able to Lift 60 lbs.

 

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay + commission, benefits, and equity. The on target earnings for this position are listed.