Patient Care Coordinator/ Call Center Representative (3)

Manhattan Gastroenterology is looking for a Patient Concierge/ Care Coordinator to join our team. We are looking for someone who is dependable, likes taking on challenges, and meets deadlines.

Responsibilities

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Under direct supervision, provides administrative and secretarial support related to coordinating patient care within the clinical practice

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Responsible for front-end revenue cycle processes, which includes but is not limited to, reconciliation of time-of-service payments for our Upper East Side location.

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Educates patients about the patient portal and encourages patient participation.

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Assists in explanation of pre procedural instructions.

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Recommends improvements to workflows to ensure maximum schedule utilization

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Maintains inventory of supplies and places orders

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Directly assists the medical director and director of operations

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Participates with special projects and performs other duties as assigned

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Receives and responds to patient inquiries. Resolves non-clinical inquiries and complaints

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Participates in special projects and performs other duties as assigned.

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Answer incoming phone calls to screen patients, answer questions, or schedule appointments

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Make outbound phone calls to patients, pharmacies, or insurance companies

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Ensure that providers are scheduled for best use of time (Optimized)

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Support clinicians by responding to telephone encounters

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Schedule patient follow-up appointments as requested

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Reach out to patients who are late to tele visits

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Send referral letters to referring physician

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Monitor and complete tickets via e-Clinical Works support portal

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Respond to patient inquiries

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Troubleshoot minor technological issues or escalate them to our helpdesk

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Liaison between call center agents and medical assistants

Essential Functions

Medical office reception experience, including

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Use of an Electronic Health Record (EHR) in your daily work

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Answering phones and multitasking in a fast-paced clinical practice

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Scheduling patient appointments

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Insurance verification

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Understanding of patient privacy rules and experience in a HIPAA-compliant practice

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Strong written and verbal communication skills

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Excellent customer Service

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Understanding of general medical practice workflows

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Ability to multitask accurately

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Enjoy working in team-based environment

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Training in New York with occasional days in the office