Overview

Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring a (Hybrid) Maintenance Coordinator, Property Management at our Richmond, Virginia office. The primary purpose of this job is to respond to and execute all requests for maintenance in PFR Property Management, as well as resolve associated maintenance issues.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

Maintenance Coordination & Work Order Management

Manage and oversee all maintenance requests through the AppFolio property management platform
Assign, track, and follow up on work orders to ensure timely completion and tenant satisfaction.
Coordinate with vendors, contractors, and maintenance personnel regarding repairs, scheduling, and project completion.
Obtain repair estimates and approvals in accordance with owner authorization limits.
Monitor vendor performance, pricing, licensing, insurance compliance, and work quality.
Communicate repair updates clearly and professionally with tenants and property owners.
Handle emergency maintenance situations promptly and efficiently.

Property Inspections

Conduct periodic occupied property inspections to ensure lease compliance and property condition.
Perform move-in and move-out inspections with detailed documentation and photographs.
Prepare inspection reports and coordinate necessary repairs or turnover items.
Identify preventative maintenance needs and recommend corrective actions.

Leasing & Property Showings

Show rental properties to prospective tenants.
Coordinate leasing-related maintenance and readiness for available properties.
Assist in ensuring properties are market-ready for new tenants.
Support leasing operations by communicating with prospective tenants and scheduling showings.

Owner, Tenant & Vendor Relations

Maintain professional and responsive communication with property owners, tenants, and vendors.
Provide exceptional customer service while resolving maintenance concerns and operational issues.
Build and maintain strong vendor relationships to ensure reliable service and competitive pricing.
Educate owners regarding maintenance recommendations, property preservation, and market expectations.

Qualifications

Equivalent combination of education and experience is considered.

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Active Virginia Real Estate License required.

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Previous property management experience required.

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Experience using AppFolio or similar property management software strongly preferred.

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Strong knowledge of residential property maintenance processes and vendor coordination.

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Excellent verbal and written communication skills.

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Strong organizational and multitasking abilities.

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Ability to prioritize tasks and work independently in a fast-paced environment.

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Professional demeanor and strong customer service skills.

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Proficiency with Microsoft Office, email communication, and property management technology platforms.

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Valid driver’s license and reliable transportation required.

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Experience using A.I. tools preferred.

Preferred Skills

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Knowledge of Virginia landlord-tenant laws and property management regulations.

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Experience with leasing and tenant relations.

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Ability to analyze maintenance costs and recommend cost-effective solutions.

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Sales or business development experience within real estate or property management preferred.

Supervisory Res ponsibility

This position will not supervise employees.

Licenses and Certifications

There are no additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. *

Travel

Limited travel to various worksites is required.

About Us

Berkshire Hathaway PenFed Realty, LLC is a full-service real estate brokerage firm with over 60 offices and 1,700 world-class sales professionals, offering complete service coverage in Virginia, Maryland, District of Columbia, Delaware, Pennsylvania, West Virginia, Florida, Tennessee, Kansas and Texas markets. Founded in 2006, we are a wholly owned subsidiary of one of the country’s largest and most financially stable credit unions, PenFed. We are also one of the largest franchisees within the Berkshire Hathaway Home Services network. The Berkshire Hathaway HomeServices network stands among only a few organizations entrusted to use the storied Berkshire Hathaway name, a name representing strength, integrity, trust and universal respect. PenFed’s products, pricing, and financial stability coupled with the Berkshire Hathaway brand creates a powerful combination for growth within the residential real estate arena. With growth of over 900% in the past 5 years, PenFed Realty is recognized as one of the fastest growing real estate brokerage firms in the country.

Our mission is to recruit, retain, and support the most knowledgeable real estate agents in the industry so that we may ensure a smooth and hassle free home buying experience. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match and more.

Equal Employment Opportunity PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.